Menu's disappear in different browsers

Hi Rhys, thanks for the screenshot! Does this also happen if you test the package in SCORM Cloud? This will help determine if the issue lies within your LMS or the actual project file. If you are able to replicate, be sure to send the .story file to us to take a peek.

Hi Alyssa,

Thanks for getting back to me. I've uploaded the SCORM into SCORM Cloud and getting the same behaviour. 

The project previews perfectly but once published, 5 of the tabs at the top of the page go behind the URL address bar.

I've attached the .story file for you to have a look at.

Thanks for your help.

You get different behaviour in different versions of the browsers:

SCORM displays correctly in  these Browser Versions:

Chrome: 57.0.2987.98

IE: 11.1480.14393.0

SCORM does not display correctly in these Browser Versions:

Chrome: 59.0.3071.115

IE: 11.0.9600.18698

Not Sure if this will help.

Hi Rhys,

Thanks for sharing your file. It looks like the player menu in your file is slightly different than the one in your original screenshot. Here's what I'm seeing:

Chrome: 59.0.3071.115

IE: 11.0.10240.16384

Could you click this link to open the course in SCORM Cloud and send me screenshots of what you see? Keep in mind I shortened the course for testing purposes, so you won't see all the slides there.

Hi Alyssa,

This is what I see when I click on the link you sent me. This was different file to the Screenshots but getting the same issue with any published package

Chrome 

Internet Explorer

Edge

The strange thing is that when I make the browser smaller and refresh the page all the display correctly, but if you increase the browser to full view and go to another page the tabs disappear again. 

Hm, that's so odd. Could you try clearing your browser cache, then test the SCORM Cloud link again? 

I've been clearing my browser cache every time I republish the package. I'm still getting the same issue when I click on the link.

Hi again, Rhys!

This is a real puzzle we've got here. I've enlisted the help of some colleagues to test the SCORM CLOUD link, and some of them are seeing the same problem you're seeing--all tabs are missing except for "Resources". Strange thing is, we're all using the same operating system and browser version. 

As a next step, I'm going to have our quality assurance team take a closer look. I'd like to give them as many details as possible about your set up, specifically:

• What Windows operating system (OS) are you using?
• Are you on the latest update of that OS?
• What version of Edge are you using?

Hi Alyssa,

This is a really strange one. The tabs are all there but seem to pushed off the page, if your colleagues make their browser page smaller and refresh they will see all the tabs but if you enlarge the browser again and refresh they disappear again.

What Windows operating system (OS) are you using? Windows 10 Pro
Are you on the latest update of that OS? OS Build 14393.1480
What version of Edge are you using? Microsoft Edge 38.14393.1066.0

Hope this helps.

Thanks for those details, Rhys. I'll let you know as soon as I hear something!

Hi Alyssa,

Could you please let me know if you have heard anything back from the developers?

Hi there Rhys, thanks for checking in. 

We're continuing to keep an eye on this bug to evaluate how many customers are impacted and what impact it has on courses. The number of customers and depth of impact are two of the elements that help us prioritize bugs and fixes.  

Here's some more detail about how we tackle bugs.  You're in the right place to stay updated, and I'll be sure to notify you as soon as I hear any new information!

So many of you have checked in on the progress of this bug, and I'm excited to report that we've released the fix in the newest update for Storyline 360!

We are currently on Update 36 (Build 3.36.21213.0) which is where you'll find the newest features and bug fixes! Here's how to update your Articulate 360 desktop app.