I'm receiving the message "Articulate 360 temporarily unavailable. Please try again later." when I try to add an icon/illustration/photo from the Content Library. One of my colleagues has been having the same issue, which she said has occurred for over a week. Is this a known issue?
Just to add, a colleague has just tried on their own laptop, outside of the department's network and is still having the same issue, which could indicate it isn't a network endpoint issue.
Thanks for contacting us and sharing what you're experiencing when accessing the Content Library. We do have reports of users using an older version experiencing an issue, but this has been corrected this morning. Are you still seeing the issue now?
Do you know what version of Storyline you're using?
You can check by going to: Help > About Articulate Storyline
We are currently on Build 3.40.22208.0 of Storyline 360. You can read all of the details here.
Thanks for the response. I've checked whether I can access the Content Library and it appears to be working again. We are on an older version of Storyline (unfortunately) as our department won't do automatic updates. The version we are currently using is 3.32.20313.0. We are looking at whether we can get an update soon. Many thanks.
Good news! We fixed the issue where the error message "Articulate 360 is temporarily unavailable. Please try again later" appears when inserting Photo, illustration, or icons.
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Just to add, a colleague has just tried on their own laptop, outside of the department's network and is still having the same issue, which could indicate it isn't a network endpoint issue.
Hi Pip,
Thanks for contacting us and sharing what you're experiencing when accessing the Content Library. We do have reports of users using an older version experiencing an issue, but this has been corrected this morning. Are you still seeing the issue now?
Do you know what version of Storyline you're using?
You can check by going to:
Help > About Articulate Storyline
We are currently on Build 3.40.22208.0 of Storyline 360. You can read all of the details here.
Hi Leslie
Thanks for the response. I've checked whether I can access the Content Library and it appears to be working again. We are on an older version of Storyline (unfortunately) as our department won't do automatic updates. The version we are currently using is 3.32.20313.0. We are looking at whether we can get an update soon. Many thanks.
Thanks for confirming, Pip :) Glad that it's working well for you in the meantime.
Hi Pip,
Good news! We fixed the issue where the error message "Articulate 360 is temporarily unavailable. Please try again later" appears when inserting Photo, illustration, or icons.
Here's how to install the latest Storyline 360 update to see all the recent enhancements and fixes.
If the problem reappears, please connect with our team, or share a screen recording here, and we'll be happy to help!