Microsoft Edge Access Violation -- ntdll.dll!RtlValidSid

Aug 20, 2018

Has anyone seen this? I have a Storyline 3 course where most of the slides have a text box and a picture on them. One slide has a movie, and from there, when I go to the next slide -- another text box/picture slide, Microsoft Edge crashes with an access violation -- Exception thrown at 0x00007FFE58030278 (ntdll.dll) in MicrosoftEdgeSH.exe: 0xC0000005: Access violation reading location 0xFFFFFFFFFFFFFFFF

Stack looks like:


Only Edge crashes here. IE is fine, Chrome is fine, and Firefox is fine. Has anyone seen this? Could be an Edge bug, I guess, but not sure.


4 Replies
Ashley Terwilliger-Pollard


I searched around a bit more for that error message, and couldn't find anything within prior support cases or forum discussions. I also tried searching that error more broadly and didn't find anything specific either.

Typically publishing for Tin Can API would be uploaded to an LMS, are you connecting the web server back to your LMS or LRS? 

I'd suggest checking with your IT team or the web server admin to see if they had any ideas. 

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