Missing Characters in HTML5 and Internet Explorer
Sep 11, 2014
By
Jim Larsen
I need to post a training to a website that does not play Flash files, so I am attempting to use HTML5 output. I am getting some very strange results. The slides will randomly omit some letters from the text when viewed in Internet Explorer 11. Sometimes the behavior changes if I refresh the screen or restart the presentation. It does not appear to present any of those issues when I view it in Google Chrome. I am using Build 6. Here are some screen shots of what I see in IE 11 and Chrome:
4 Replies
Hello Jim,
Please make sure you are using one of our support browsers to view the content.
The limits of HTML5 are based on how each browser handles the HTML5 content, not imposed by Articulate.
Let us know if you need anything else.
I am surprised that Internet Explorer is not supported for HTML5 output. I thought that HTML5 was the new standard replacing Flash. I can't post this as Flash because it is going into a Drupal environment. And Mac users only see 4 slides when they view the presentation in Flash. So it looks as if my only option is to publish in HTML5 and post a warning that says, "If you are viewing this with a Windows PC you must use the Chrome web browser."
It is interesting that Safari is supported when it is used by 5% of the population, and IE is not, yet is used by 25%.
I work in a government agency that uses Internet Explorer as the standard browser, and prohibits the use of other browsers. But then, that is part of our craziness!
Hello Jim,
Unfortunately it is up to the browser as to what they will support. Here is a tutorial on how to optimize your HTML5 output that may offer some assistance.
Also, you can always test the browser you intent to view on here to see how it holds up to HTML5.
Let us know if you need anything further.
Hello Jim!
In reply to the message you sent earlier, here is the output support for Storyline 2 using HTML5. Unfortunately Internet Explorer is not supported.
This discussion is closed. You can start a new discussion or contact Articulate Support.