Missing image layers in Flash output
Dec 19, 2017
By
Rick Pruitt
A strange and intermittent problem. I have a slide with many layers where it acts as a demo for screens changing in a mobile device. The images move into the iPad frame from left or right, hidden by an image layer when outside the frame of the iPad. But in Firefox when served as a Flash version, the covering images were missing. I also saw this in Safari on a Mac. Launching as HTML5 seems to be ok, but I can't use that in our older LMS, as it serves up content in emulation mode 8 on our internal network. A user sent me an image with the text scrambled all over but has not told me what browser or OS. It should be IE10 if on a work PC.
Of course I need to launch very soon. Any thoughts?
5 Replies
Hi Rick,
That definitely doesn't look right! What version of Storyline did you use to create this course? Also, did you host the published file on a web server or a LMS before you tested it?
Keep me posted!
Alyssa,
It is published to a web server we use for testing, with version v3.11.14249.0. Not sure how I can solve this problem since I confirmed the HTML5 version will not work from our LMS for internal users.
Hi Rick,
It sounds like you have published it for Web and for LMS. You mentioned that the HTML5 output will not work from your LMS, but does the HTML5 output on the web server work correctly?
Yes, HTML5 from our test server works fine from the different browsers I tested. it works really nice on mobile devices I must say!
When it was using Flash as the priority, that is when we saw issues with Firefox in my testing. Then try and repeat those slides and it would start working.
Our internal employees are primarily using IE10 for a little while longer. Launching material from the LMS for whatever reason has it in emulation mode 8, so it will not play HTML5 content.
Thanks, Rick. That's helpful. Would you mind sharing your original (unpublished) project file so we can also test the Flash output in Firefox? You can send it to us privately by clicking here.
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