Missing Logo in articulate mobile player

Hi Rosy,

I apologize, I'm having a little trouble following your description.

It sounds like you recently downloaded the latest update for Storyline (Update 5) and after doing so, you're not seeing the logo for your project on the iPad in the Articulate Mobile Player. However, it also sounds like the logo is visible when viewing on your PC.

Is that about right?

If so, are you able to share a link to your project and/or the .story file, so we can take a look at what's happening?

You may also want to make sure that you're using the most recent version of both Storyline and the Articulate Mobile Player.

Please let us know how it goes!

Christine

Hi Christine,

I using the most recent version of both Storyline and the Articulate Mobile Player.

When the user opens by PC, the logo appears.

When the user opens the course with the app to articulate the logo disappears.

I can send you the link in private?


Thank you.

Rosy

Hi Rosy,

You're welcome to remove any confidential content and share the link or file here with the community, send me a link through a private message, or you can submit the file through a support case.

If you decide to share your project with our support engineers, please share the case number here so we can follow along with the process and update this thread.

Thank you!