Missing "Resume" or "Restart" option

In my course, students could select "Resume" or "Restart" when revisiting the course. I added a sign-in first page where the student must enter their name before proceeding to the course. After doing this, I no longer have the "Resume" or "Restart" option when I revisit the course. Can you help? I am using Articulate 360 with current updates and the "Modern" player. The Articulate course is over 140 MB, so I'm not sure if I can attach the .story document.

9 Replies
Euan Hill

Hi Debra,

Sounds like some quite unusual behaviour! I'd be happy to have a look and see if I can see what's causing it. Maybe you could save a copy and only share a version with a few slides to cut the size down?

Otherwise, feel free to connect/chat and I can try and tackle the issue with you through chat.

Euan Hill

Hi Debra,

I believe I've fixed it? I've just attempted it with a HTML output in Chrome and the resume/restart looked to be working again.

The two things I did was:

1. Set the first side to save the resumed state so the course could remember what the text entry was

2. Slide two looked to be using the text entry incorrect? I just changed the text box next to "Hello" to a reference of %LearnerName% rather than setting %LearnerName% - the first slide already does this, so no need to set it again.

I've attached the repaired file so hopefully you can copy the changes over to your main file - just give me a shout if I haven't made too much sense!

All the best,

Euan.

Euan Hill

Hey Debra!

Sounds like we're making some good progress! I don't use Firefox, so I've just installed it and opened/closed the course and the Resume + Restart button has appeared as expected and it's remembered the LearnerName variable as expected.

Resume Restart working on Firefox

If I had to guess, I'd say that your problem could be related to how you have Firefox setup. Maybe you have it set so certain cookies are deleted on a browser session close so the course isn't able to save any data within the browser?

All the best,

Euan.