Missing Storyline Graphics using Mobile Player on iPad

Hello Heroes!

I have a problem found during Beta testing. One user is using an iPad so I just went through the course using the mobile player. Problem: several of the graphics are missing from the course, like about half! It makes the course unusable. All graphics are "Alt" tagged. It does not seem to matter the graphic format either. Some jpg and png are missing, other jpg and png are present.

Thoughts?

8 Replies
Christie Pollick

Hi, Rick -- Sorry to hear you are experiencing this issue, but there are a few troubleshooting steps we can try to rule out the causes of some common issues. Please make sure you are working locally as described here, and you may want to try importing the file into a new file. If you are still having issues, you might want to try to repair Storyline. Please also be sure that you are utilizing the most recent Update of Storyline 2

If issues persist, you are welcome to share your .story file and we can take a closer look for you. 

Christie Pollick

Hi, Rick -- Just wanted to touch base with a quick update, as I published your file for Tin Can, uploaded the published output to the SCORM Cloud, and am in the middle of testing.

Here is the link to your published output on the SCORM Cloud if you would like to check it out.

I am testing your file on an iPad Air version 8.4 with the Articulate Mobile Player App, and I am also running through it simultaneously in Chrome on my desktop. So far, I am on slide 3.4, and everything appears to be identical in Chrome to what I am seeing in the mobile app. Can you please specify instances where you have come across the missing graphics, please? That would help me narrow it down - thanks! :)

Christie Pollick

Hi, Rick - Thanks for your response, and unfortunately, I am unable to view the content with the Articulate Mobile Player app on my iPad if I publish for SCORM 1.2, as I receive the following error message described in this article (which is why I published for Tin Can and tested that way on the SCORM Cloud). If issues persist, you are welcome to submit a ticket with our Support Engineers for further assistance using this form, or I would be happy to create the ticket for you. Please let me know which you prefer.