I have a problem found during Beta testing. One user is using an iPad so I just went through the course using the mobile player. Problem: several of the graphics are missing from the course, like about half! It makes the course unusable. All graphics are "Alt" tagged. It does not seem to matter the graphic format either. Some jpg and png are missing, other jpg and png are present.
Hi, Rick -- Sorry to hear you are experiencing this issue, but there are a few troubleshooting steps we can try to rule out the causes of some common issues. Please make sure you are working locally as described here, and you may want to try importing the file into a new file. If you are still having issues, you might want to try to repair Storyline. Please also be sure that you are utilizing the most recent Update of Storyline 2.
If issues persist, you are welcome to share your .story file and we can take a closer look for you.
Thanks for the ideas. I tried them all and I still can't see several graphics using the mobile player on both an iPad 2 and an iPad Air 2. I attached the file if someone could take a look at it.
Hi, Rick -- Just wanted to touch base with a quick update, as I published your file for Tin Can, uploaded the published output to the SCORM Cloud, and am in the middle of testing.
Here is the link to your published output on the SCORM Cloud if you would like to check it out.
I am testing your file on an iPad Air version 8.4 with the Articulate Mobile Player App, and I am also running through it simultaneously in Chrome on my desktop. So far, I am on slide 3.4, and everything appears to be identical in Chrome to what I am seeing in the mobile app. Can you please specify instances where you have come across the missing graphics, please? That would help me narrow it down - thanks! :)
I published in SCORM 1.2 as my client requested. With that, the logo graphic on 1.1 is missing; the course map on 1.4 is missing, the database graphic on 2.2 is missing, the flowchart on 2.3 is missing...
Hi, Rick - Thanks for your response, and unfortunately, I am unable to view the content with the Articulate Mobile Player app on my iPad if I publish for SCORM 1.2, as I receive the following error message described in this article (which is why I published for Tin Can and tested that way on the SCORM Cloud). If issues persist, you are welcome to submit a ticket with our Support Engineers for further assistance using this form, or I would be happy to create the ticket for you. Please let me know which you prefer.
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Hi, Rick -- Sorry to hear you are experiencing this issue, but there are a few troubleshooting steps we can try to rule out the causes of some common issues. Please make sure you are working locally as described here, and you may want to try importing the file into a new file. If you are still having issues, you might want to try to repair Storyline. Please also be sure that you are utilizing the most recent Update of Storyline 2.
If issues persist, you are welcome to share your .story file and we can take a closer look for you.
Hi Christie,
Thanks for the ideas. I tried them all and I still can't see several graphics using the mobile player on both an iPad 2 and an iPad Air 2. I attached the file if someone could take a look at it.
Thanks, Rick
Hi, Rick - Thanks for sharing your file. I will check it out and respond with my findings as soon as possible. :)
Thanks Christie!
Hi, Rick -- Just wanted to touch base with a quick update, as I published your file for Tin Can, uploaded the published output to the SCORM Cloud, and am in the middle of testing.
Here is the link to your published output on the SCORM Cloud if you would like to check it out.
I am testing your file on an iPad Air version 8.4 with the Articulate Mobile Player App, and I am also running through it simultaneously in Chrome on my desktop. So far, I am on slide 3.4, and everything appears to be identical in Chrome to what I am seeing in the mobile app. Can you please specify instances where you have come across the missing graphics, please? That would help me narrow it down - thanks! :)
And for good measure, I thought I would share this information on Publishing and Sharing Articulate Storyline Content for anyone who may be experiencing a similar issue and comes across this thread.
Looking forward to hearing back, Rick! :)
I published in SCORM 1.2 as my client requested. With that, the logo graphic on 1.1 is missing; the course map on 1.4 is missing, the database graphic on 2.2 is missing, the flowchart on 2.3 is missing...
I am using the Latitude Learning LMS.
Thanks for your help Christie!
Hi, Rick - Thanks for your response, and unfortunately, I am unable to view the content with the Articulate Mobile Player app on my iPad if I publish for SCORM 1.2, as I receive the following error message described in this article (which is why I published for Tin Can and tested that way on the SCORM Cloud). If issues persist, you are welcome to submit a ticket with our Support Engineers for further assistance using this form, or I would be happy to create the ticket for you. Please let me know which you prefer.
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