Hi there! I have launched a module on communication (ironically) and some users, not all, are missing the letter 'i' in some and not all screens. The letters aren't missing in the build and people are using a variety of different browsers, IE, chrome and safari and experiencing the same problem.
Anybody got any ideas as to what might be going on? See attached visual.
It's odd you say this. I had something recently and the font looked fine in preview, but when I published it was all full of errors. Some letters missing, some skewed, some as squares. (unfortunately I don't remember what font I was using)
Quick fix....Have you tried swapping out the font for something "generic" like Arial, Articulate, Open Sans?
Might be worth sharing which font you are using here so the Staff can guide you if needed.
Hi there Simon, thanks for letting us know what's going on. We've seen other reports of this, specifically with the following combination:
1. A certain font (in this instance Arial Narrow), 2. the HTML5 output, and 3. Google Chrome
Interesting that you mentioned this is also happening in IE and Safari. We're working hard to find the culprit of this bug, so could you help me with these details about your project?
What version/update of Storyline you're using
Where you're seeing the missing 'i' (preview, publish, etc.)
If it's in publish, where you're hosting the published output and what browser versions you're viewing it through
What font you're using and what version of Windows
What version/update of Storyline you're using Storyline 2 Where you're seeing the missing 'i' (preview, publish, etc.) Publish only, its fine in preview If it's in publish, where you're hosting the published output and what browser versions you're viewing it through We host on Moodle 3.1 and are experiencing it on IE and Google Chrome What font you're using and what version of Windows The Font is Trade Gothic and Windows 7 professional
Jumping in on this thread because I am experiencing the same problem. If it helps, here is my configuration:
What version/update of Storyline you're using: SL 2
Where you're seeing the missing 'i' (preview, publish, etc.): Publish, not Preview. And HTML5 only . . . Flash is fine.
If it's in publish, where you're hosting the published output and what browser versions you're viewing it through: Hosting on our LMS (Litmos) but also seeing the problem (missing 'i') when running it locally. Browser is Chrome 59.0.3071.115.
What font you're using and what version of Windows: I'm using Simplon font on Windows 10.
We've had a course we made hosted on our LMS for about a year with no major problems/errors and suddenly this morning we had an email from a user saying that they cannot see the letter 'i' on some slides.
I logged on myself and I can see the same problem. We use the font Gill Sans Light which is admittedly quite a thin font but we've never had this problem up until today. I'm also using Chrome/Windows 10 and the course was made in SL2.
Thanks for sharing your experience here. We are still looking into this issue, and have found that it is connected to a Chrome update and the installed fonts when you publish the course. I'd love to test out a copy of your file - can you share it here with us? If you're using a special font we'll also want the font files too!
Thanks Alyssa, I've removed. It's hard to say what versions of IE and Chrome we use as my users are all field based and use on personal computers so it could be a range of versions.
We're still looking into this issue - it's specific to Chrome's latest update, HTML5 and Storyline 2. If you wanted to share a copy of your file with us, we're happy to test too. Let me know and I can open a case for you or you can send it along to our team here!
Sorry for the delay in getting back to this discussion! As our team was looking into the issue, Chrome released v 60.0.3112.78 and that resolved the issues that we had replicated with the missing "i"s.
Can you check which Chrome version you're using? Here's a quick Peek on how to check the Chrome version.
21 Replies
It's odd you say this. I had something recently and the font looked fine in preview, but when I published it was all full of errors. Some letters missing, some skewed, some as squares. (unfortunately I don't remember what font I was using)
Quick fix....Have you tried swapping out the font for something "generic" like Arial, Articulate, Open Sans?
Might be worth sharing which font you are using here so the Staff can guide you if needed.
Hi Simon
Rather than re-hash the info, have a look through this thread and perhaps there is something in here that might help you: https://community.articulate.com/discussions/articulate-storyline/letters-t-and-f-going-missing-in-storyline-360-for-small-population-of-users
Good luck!
Hi there Simon, thanks for letting us know what's going on. We've seen other reports of this, specifically with the following combination:
1. A certain font (in this instance Arial Narrow),
2. the HTML5 output, and
3. Google Chrome
Interesting that you mentioned this is also happening in IE and Safari. We're working hard to find the culprit of this bug, so could you help me with these details about your project?
Hi Alyssa
Here are the answers to your questions
What version/update of Storyline you're using
Storyline 2
Where you're seeing the missing 'i' (preview, publish, etc.)
Publish only, its fine in preview
If it's in publish, where you're hosting the published output and what browser versions you're viewing it through
We host on Moodle 3.1 and are experiencing it on IE and Google Chrome
What font you're using and what version of Windows
The Font is Trade Gothic and Windows 7 professional
Thanks, Simon! And what version of Chrome and IE are you using?
Also, it looks like your email signature came through when you replied via email! No worries, this Peek video will show you how to remove it. :)
Hi Alyssa,
Jumping in on this thread because I am experiencing the same problem. If it helps, here is my configuration:
SL 2
Publish, not Preview. And HTML5 only . . . Flash is fine.
Hosting on our LMS (Litmos) but also seeing the problem (missing 'i') when running it locally. Browser is Chrome 59.0.3071.115.
I'm using Simplon font on Windows 10.
Thanks!
Craig
Thank you for all of those details, Craig. We're working hard to nail this down, and we really appreciate your help!
Thanks, Alyssa. I hope it's a quick fix - kind of in a bind here with a project! : )
Craig
We've had a course we made hosted on our LMS for about a year with no major problems/errors and suddenly this morning we had an email from a user saying that they cannot see the letter 'i' on some slides.
I logged on myself and I can see the same problem. We use the font Gill Sans Light which is admittedly quite a thin font but we've never had this problem up until today. I'm also using Chrome/Windows 10 and the course was made in SL2.
Also, I just want to note that this only seems to happen when viewing the HTML5 output of the course rather than the Flash one.
My money is on a Chrome update which has changed the way that it displays fonts in HTML5.
We are experiencing this problem too, I would appreciate being kept in the loop from Articulate when it is fixed.
Thx
Hi Stephen and Mark,
Thanks for sharing your experience here. We are still looking into this issue, and have found that it is connected to a Chrome update and the installed fonts when you publish the course. I'd love to test out a copy of your file - can you share it here with us? If you're using a special font we'll also want the font files too!
Thanks Alyssa, I've removed. It's hard to say what versions of IE and Chrome we use as my users are all field based and use on personal computers so it could be a range of versions.
Sorry that's not more useful.
Simon
Hello! We're experiencing the same issue. Has there been any progression on this case? Thanks!
Hi Ashley,
I'm happy to share my file if it would help. What do you need - just the .story file?
Craig
Hi Craig,
I'm going to start a case for you to request a copy of your file! Keep your eyes out for an email from Support@articulate.com
Hi Nikki,
We're still looking into this issue - it's specific to Chrome's latest update, HTML5 and Storyline 2. If you wanted to share a copy of your file with us, we're happy to test too. Let me know and I can open a case for you or you can send it along to our team here!
Hi Ashley and Alyssa,
I wondered if there had been a resolution yet to this problem?
I would be keen to hear what the resolution is too?
Thanks
Mark
Hi Simon and Mark,
Sorry for the delay in getting back to this discussion! As our team was looking into the issue, Chrome released v 60.0.3112.78 and that resolved the issues that we had replicated with the missing "i"s.
Can you check which Chrome version you're using? Here's a quick Peek on how to check the Chrome version.
Thanks Ashley.
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