I have a Storyline file with an inserted web object that is set to open automatically in a new browser window with all browser controls. When it opens, the vertical scroll bar is missing and the page is designed to scroll.
I can paste the same URL in a browser window and it works correctly. It also works correctly when I preview the web object in Storyline (though it limits itself to the Storyline page rather full screen).
Thanks for sharing - I was able to get the vertical scroll bar in Google Chrome, but not Internet Explorer. Which browser were you using? I tested it again with another site inserted as a Web object, and got the same results in IE. Would you be able to submit this as a Support case so that our team can investigate it a bit more?
Hi Brent! I was just checking on your case this morning and see where John was able to replicate the issue as well. It looks as though you are utilizing the workaround while our QA team further investigates.
For the sake of the community and others who may find this thread:
The scrollbar will appear if you choose the setting "default" instead of "full screen" when inserting a web object. You can change the setting on your existing web object by selecting it on slide view and then click on the Options menu in Storyline.
Hi there, Michael. Can you check if your web object is a PDF, and if the Player size is set to "Scale player to fill browser?"
We're investigating an issue where PDF web objects are not scrolling and scaling properly in Chrome when that setting is enabled. If you can attach your .story file, I'd be glad to test it, too!
That was the exact scenario: a PDF with a course published to fill the browser window. IE and Firefox handled it correctly, but the scroll bars were missing in Chrome. Once I republished with the player locked at the optimal size, the scroll bars appeared in all of those browsers.
Sorry to hear that you ran into an issue with this as well.
We do have this reported for SL3 as well, so I'll add this thread to the report as we track user impact and so that we can update you here when we can as well.
12 Replies
Hi Brent,
Can you share your .story file here or send it to our team by submitting a Support case?
I created a new project with a single slide which shows the issue. If I don't choose the full screen option for display, the scroll bar will show.
Hi Brent,
Thanks for sharing - I was able to get the vertical scroll bar in Google Chrome, but not Internet Explorer. Which browser were you using? I tested it again with another site inserted as a Web object, and got the same results in IE. Would you be able to submit this as a Support case so that our team can investigate it a bit more?
Our company uses IE as the primary browser. I will submit a support ticket.
Thanks Brent, I see your case (# 00353632 for my reference) and will follow along so that I can update the thread as well.
Hi Brent! I was just checking on your case this morning and see where John was able to replicate the issue as well. It looks as though you are utilizing the workaround while our QA team further investigates.
For the sake of the community and others who may find this thread:
The scrollbar will appear if you choose the setting "default" instead of "full screen" when inserting a web object. You can change the setting on your existing web object by selecting it on slide view and then click on the Options menu in Storyline.
Thanks!
I see that this is an old thread, but I've having the same issue, except the scroll bar appears in IE and Firefox, but not Chrome.
Hi there, Michael. Can you check if your web object is a PDF, and if the Player size is set to "Scale player to fill browser?"
We're investigating an issue where PDF web objects are not scrolling and scaling properly in Chrome when that setting is enabled. If you can attach your .story file, I'd be glad to test it, too!
That was the exact scenario: a PDF with a course published to fill the browser window. IE and Firefox handled it correctly, but the scroll bars were missing in Chrome. Once I republished with the player locked at the optimal size, the scroll bars appeared in all of those browsers.
Thanks for the follow up.
Thanks for confirming, Michael! We'll keep you posted on our progress with this bug.
I have the same problem with SL3 with the latest SL3 update.
Hi JC,
Sorry to hear that you ran into an issue with this as well.
We do have this reported for SL3 as well, so I'll add this thread to the report as we track user impact and so that we can update you here when we can as well.
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