Mobile Landscape Broken!?! Published Modern Menu (Menu & Controls Off)

Client recently informed me that their Storyline project is all wonky when published Mobile Landscape:

Modern Menu with Menu & Controls Off.

I'm now getting the same thing on projects of my own.

So this isn't a per project issue or corrupt file.

See attached what Landscape is looking like here — weird shift in the player (remember this happening before many moons ago).

Assume an Update buggered something up?

Cheers,
Ryan

 

4 Replies
Ren Gomez

Hi Ryan,

I'm sorry you're running into this issue, but I appreciate you sharing the details of what you see. A few questions to dig further:

  • Are you publishing to the web, to an LMS, or Review 360?
  • Are you using Android or iOS to view the course?

This will help us in determining the next steps. We look forward to hearing back!

Vincent Scoma

Hi Ryan,

Thank you for sharing those details with us! 

I created a sample course and applied the same settings to see if I could recreate this. The issue occurred for me when I set the Menu & Controls to off and then published the course to Review 360. Our team is currently investigating this issue, so I will be sure to include this thread in our report. 

In the meantime, a couple of workarounds that I hope will help is to: 

  • Revert to version 3.39.22088.0 of Storyline 360. This guide provides more details on how to do this here: How to Install a Previous Version of an App
  • Another option is to turn the Menu & Player Controls back on. 

Thank you again for letting us know about this issue. We will be sure to reach back out as soon as we have an update to share! 

Lauren Connelly

Hi Ryan!

I wanted to let you know that we've released the fix for the bug you've reported! We just shipped Storyline 360 Update 41 (Build 3.41.22450.0) today.

Fixed: When courses with all player controls turned off were viewed on mobile devices, content shifted to the right side of the screen, and videos didn't fill the screen.

All you need to do is update your Articulate 360 desktop app to make sure you're using Storyline 360 Update 41 (Build 3.41.22450.0). Head over here to see the features and fixes included in this version.