Mobile Player error - cannot download content -one or more files cannot be found

Jun 08, 2015

FYI, I already read the following -

http://www.articulate.com/support/storyline-2/cannot-access-content-error-when-launching-articulate-storyline-content-in-the-articulate-mobile-player-sl2

But the problem I encountered is a bit different.

Specifically, there's a problem with accessing the published mobile content only (amplaunch.html). Web access from other formats (html; flash; html5) work fine. And the problem with mobile player only occurs with one specific unit (Unit 6.3) out of ten or so published units using the same template and Publish settings.

Unit 6 Lesson 3 Video Clips (D&L)

compared with other units that work fine: (U 6.1)

Unit 6 Lesson 1 Video Clips (D&L)

I published with SL2 update 5 and tested on iPad iOS 8.3 with Articulate App 3.25, and also on Samsung Note 3.

The only difference specific to Unit 6.3 is that it has a slide layer (Listening Practice) with hotspots for audio files.

I republished and reuploaded Unit 6.3 many times with the same result.

Could it be a bug in the mobile player?

Any advice on how to fix it?

Thanks.

7 Replies

Leslie McKerchie
Staff

almost 9 years ago06/08/15 at 4:09 pm (UTC)

Hi Yuphaphann! I encounter the same error when I try to access the content in the Articulate Mobile Player. Would you be able to share the .story file so that I can take a look at publishing as well in order to troubleshoot?

almost 9 years ago06/13/15 at 9:18 am (UTC)

You can download the zipped .story file from

http://thai.hawaii.edu/tempdownload/2015-TLCB2-U063-Dialogs-Listening-SL2.zip

Please let me know if you can find a way to fix it.

Thank you.

Leslie McKerchie
Staff

almost 9 years ago06/15/15 at 5:34 pm (UTC)

Hi Yuphaphann!

Do you have the same issue when accessing my published content in the Articulate Mobile Player:

http://s3.amazonaws.com/tempshare-stage.storyline.articulate.com/stp19ns4c6iv1ihp1ntk1lb7o1r1dgf4/story.html

almost 9 years ago06/16/15 at 5:06 am (UTC)

Dear Leslie,
I tested the link you sent me with iPad Air and Samsung Note 3. Your
published content works fine for both.
How did you fix it?
Thanks.

Leslie McKerchie
Staff

almost 9 years ago06/16/15 at 1:08 pm (UTC)

I did not do anything other than re-publish the file. Perhaps you could try that to see if the issue is eliminated for you as well.

almost 9 years ago06/18/15 at 1:52 pm (UTC)

Hi Leslie,
I republished and re-uploaded the output files again today but still get
Mobile Player error on iPad and Samsung Note 3.
Here's the link to the output folder:
http://thai.hawaii.edu/tempdownload/thai101-2014/TLCB2-Unit063-Dialog&Listening-VideoClips-Jun18-StorylineOutput/

I will also reupload the source file (.story) to
http://thai.hawaii.edu/tempdownload/

Please help figure out why my republished version of this particular unit
still has problem with Mobile Player.
Thanks.

Leslie McKerchie
Staff

almost 9 years ago06/18/15 at 2:33 pm (UTC)

Hi Yuphaphann!

Please be sure that you are publishing to the web as explained here. I would also utilize the zip option directly on the Publish Successful dialog box instead of manually zipping the files.

I would also advise that you test on Tempshare to see if you experience the same error as perhaps it is the web server.

Mobile Player error - cannot download content -one or more files cannot be found

7 Replies

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