Mobile player problem

I have a problem with the latest version of Storyline 360.

In the mobile version now I have a fixed black sidebar despite not having navigation buttons. In the previous version this did not happen and I generated the course in full screen. Is it possible to remove it? I am using the classic player.

I send 2 examples of what it looks now and what it looked before.

5 Replies
Vincent Scoma

Hi Helda,

Happy to help here! 

A few things to consider here as we pinpoint what might be adding the sidebar you are seeing:

  1. Could I have you check the Player Size to see what the settings are? The player frame adds between 20 and 260 pixels to the width of your course and between 20 and 118 pixels to the height, depending on the player features selected.
  2. What might help as well, is to check the Slide Size to see if it lines up with what you had previously. 

If you need our help to take a look at your file, we're always more than happy to help! You can share files in this thread, or you're always welcome to share them privately here. We'll let you know our findings and will delete it after having a closer look!

Vincent Scoma

Hi Helda,

Thank you for sharing your project with us! I see that my teammate Katie responded to you in this thread here. We are looking into this further with our team, so I appreciate you reaching out and letting us know! 

We will be sure to keep you updated as soon as we have more details to share!