Mobile Player refuse to play content on Android
Aug 26, 2016
Hi All,
I'm an elearning developer/programer.
I just deployed an LMS for a client which works perfectly.
I am having issues accessing the content via mobile. I know Articulate Mobile Player is having issues loading/accessing contents that are protected via htaccess thus i ensured the courses can be accessed directly from the browser.
Articulate Storyline 2 was used to develop this courses.
e.g A sample Digital Marketing Course Direct Link
My dilemma here is that i have once tried this and it worked and still working on a life windows server with apache installed in which i was able to play the course from an App using the Articulate Mobile App (android) But this time, i am using a cloud hosting. (Before u say anything, i went for VPS hosting account, so i am having full root access to my server) Each time i try playing a course, the articulate player pops up as usual but its keeps loading like for ever and will never play.
I Really need a work around this as i am quite lost this time since i am attempting this on a cloud hosting account. Every small assistance will be appreciated.
Mobile App and Login Details will we provided on request via email
Awaiting a work around solution
12 Replies
Hi Okechukwu!
We cannot support your content displaying in 3rd party apps.
You can check out our supported viewing options here.
Looks like you've already reached out in our development forum here, so hopefully someone will be able to assist you.
Hm, maybe I misunderstand something but I tried your link and it works for me, I'm using a Samsung Galaxy S6.
The Link works fine from the browser but, accessing via articulate mobile player keep showing a loading screen on my end.
Are u really saying u were able to play the course via Articulate Mobile Player from your end ?
Yes, the screenshot shows your content running inside the AMP installed on my device.
Now i am a bit confused, what on earth do u think would cause the AMP to play on your device and not play on mine (Indinix Hot 2 with Android 6.0 OS).
I am asking this because i also got a confirmation that it plaid from someone else, while others say its not playing.
Does the AMP have a limitation, is it OS Version dependent on android or what ?
Hi Okechukwu!
Android OS 4.1 or later (optimized for tablets) - you can read more about system requirements here.
I was going to take a look as well, but need a few as my device needs to charge.
Your course works for me on the Articulate Mobile Player as well.
Samsung Tablet with Android 4.4.2
My device runs Android 6.0.1
hhmmmm...
Just tested it on Samsung Duos and it plaid perfectly like a wind.
All tested devices so far that works are SAMSUNG devices, while other devices has not worked.
eg, My Infinix Hot2 does not work as it keeps showing me infinite loading screen.
Any idea why ?
Thanks for your observation, can you try any android device thats not Made by Samsung ?
I do not have access to one, but let me reach out to my team Okechukwu and get back with you.
Hi again Okechukwu!
I had a colleague test on Nexus 7, Android 4.3 tablet and it is working as expected as well. Sounds like it may be device specific.
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