35 Replies
Crystal Horn

Hi there, Vanda.  I'm sorry you're still seeing an issue.  To make sure I can replicate and test your setup properly, tell me a little bit more:

  • Are you seeing this with all of your slides?
  • If this is happening on some slides, is there video content on the slides after those slides?
  • What do you see when you scroll down?

Thanks, and I'll be happy to investigate further!

Crystal Horn

Hi Stefan.  Thanks for replying with those details!  I can't replicate this behavior in a test file on my end.  With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here.  I'll delete it when I'm done troubleshooting. 

Stefan K.
Crystal Horn

Hi Stefan.  Thanks for replying with those details!  I can't replicate this behavior in a test file on my end.  With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here.  I'll delete it when I'm done troubleshooting. 

I just uploaded the file. I'm looking forward to your feedback.

Crystal Horn

Thank you, Stefan, for sharing your file.  I'm seeing the scrolling behavior again when a custom slide size is used in combination with layers and videos.  I was able to recreate the scrolling in a new file using 1440x1080, for example.

I'll make sure our team knows the distinction so we can have another look at this bug.  In the meantime, is using a default 16x9 story size a possibility for you, Stefan?  I realize you may have to reformat some object placement on your slides.  When I changed your story size and republished, I no longer saw the scrolling.

We'll keep you posted on any changes to this behavior!

Katie Riggio

Hey, folks. Hot off the press: Update 26 for Storyline 360 is live! 🎁

We fixed the issue where an unnecessary scroll bar and dark gray rectangle would reappear below the published course (when using the modern player). 

Check out all the other new fixes and features here, and let us know what you think!