Modern Player: Issue

Hi everyone,


I have tested the new modern player and got a question.


When I select the modern player and display the play/pause button only, the screen on my iPhone SE will be scaled smoothly (see picture 1). But when I select the modern player und turn off the "menus & controls", it doesn't look well on my iPhone (see picture 2). So is this normal?


I'm using the latest version of storyline. The storyline file is attached as well.

 

 

5 Replies
Ashley Terwilliger

Hi Stefan,

Thanks for those images, and sharing that file. I took a look and published it here.

I tested it myself on iPhone 6S using iOS 11.3 and on an iPhone SE using the Safari browser for both. It never appeared cut off as your image showed. Could you let me know what browser you're viewing it in?

My colleague saw some odd behavior in Chrome on an iPhone SE, but it was actually shifted in portrait mode, not landscape. Are you also using Chrome?

Ashley Terwilliger

Hi Stefan, 

If you can share the .story file, or your zipped output folder I can upload that to SCORM Cloud and test in another LMS. That way it'll use the standard mobile browsers such as Chrome and Safari, as we don't support any 3rd party LMS mobile apps, and it'll narrow down where the issue may be.

You can upload here using the Add Attachment button or send along to our Support Engineers here.

Ashley Terwilliger

Hi Stefan,

Thanks for sharing that. I also uploaded to SCORM Cloud here, and that one also seems to be behaving as expected in my iPhone and iPad. I took some screenshots (attached) and you can also test my copy here. 

If that also works for you, you'll want to reach out to your LMS team again and see if they had suggestions on how to get this to work right in their mobile app.