Modern player - logo isn't showing

Hi - I'm following this thread.  Just wanted to say I am also unable to view a logo I add using the modern player.  This has occurred for months.  I don't have time to play with it and figure it out, so I always revert back to the classic player.  Hope someone comes up with a solution.  

Thanks for following along in this discussion, Deborah.  Feel free to submit your logo image file and your .story file here to our team.  We'll see if we can find out why your logo isn't working in the modern player!

Just wanted to say that I am having the same issue on my Windows 10 PC. The log is not showing up. I have been following everyone's comments to see if something will work for me as well. 

Thanks,

Stephen

Thanks - I just uploaded it. 

Thanks Deborah.

I see that you're working with Ronaziel.

Stephen,

Please feel free to share your .story file with us here as well. Many times the issues are different or file specific, so we'd love to help you personally as well.

My issue is happening in Rise.
It will not allow me to upload any pictures for the logo
or for the cover page. I have tried several different
image types, jpeg, gif, and png. None will work.

Please advise. Thanks,

[cid:image001.png@01D46F6D.60AEBDD0]

I figured it out. I was not using an approved browser.
I switched to Chrome and now everything is working properly.

Thanks,
Stephen

💥Way to go Stephen! 🎉

Glad you were able to get that figured out and thank you for popping back in with an update.

For anyone following along, the supported browsers for authoring in Rise can be found in this documentation.

Hi all,

I was looking through this thread earlier today when my logo disappeared from my player. The only thing that changed was I updated the filename to have brackets. When I removed the brackets from the filename, the logo returned.

A possible solution for anyone who's still having logo issues...

Wow, Chris.  What a curious little glitch.  I'll add that to our documentation of another issue we saw with logos so that we're aware.  Thanks for the update!

I'm running into the same issue. The logo is fine when previewing but disappears upon publishing. I'm using SL360 on a Windows 7 machine and  tried viewing in IE and Chrome without success. 

Just submitted a case: 01597507.

Hey Will!

Thanks for reaching out and letting us know that you're running into a similar issue.

Reaching out to the support team was a smart move and I see that Cleo is already assisting you :)

I've just created a module with the modern player, and the logo in the course wrapper shows up fine above the menu in LMS output. However, when I publish to Web or CD-ROM and view the html5 file, the logo doesn't show at all - just a black space. (Windows 10, latest updates...tried IE and Chrome browers, working from C drive)

Has there been a resolution or work-around on this?

Hi there, Lora.  Your situation sounds similar to Philippe, where the logo wasn't showing up when viewing the published output locally.  Can you share your .story file and also the logo image file with our team for testing?

I could see the issue with Philippe's files on my end, but I couldn't reproduce it using my own file with a different logo image.  Hopefully we can nail down the cause!

You bet, Crystal. I just submitted a case and uploaded my file.

Thanks Lora! 

I see that Chino is already helping you out :)

What was the answer because it's happening to me. No logo when published and viewed in browser. Logo shows up in Review though? Help!

Hi there, Kimberly. There were some instances where we could reproduce the issue on our end when viewing the published output directly from the output folder. When you view the output in your browser, are you hosting it on your website or LMS, or are viewing it from the folder on your desktop?

We're happy to test on our end, as well. With your permission, I can look at your project file and logo image file to investigate what's happening. You can share them publicly here, or send it to me privately by uploading it here.  I'll delete it when I'm done troubleshooting. 

Hi there,

You have the files, I'm not sure why you are asking for them again. I did create a new player and that seemed to work. It's like the player file got corrupt. Is there anyway you can confirm that using the files I sent already?

Curious,
Kim

Kimberly Lorek
Content Developer - Cybersecurity Education
t: +1 630.746.2398

[Trustwave

I see, Kim.

It looks like you are working directly with our support team as well and Michael is taking a look.

I'll let him know that you are reaching out here as well and share your additional response with him.

It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.

I just uploaded a logo and it appears in the player preview but not when I preview the entire course or when I publish. I have the menu enabled in the topbar instead of the sidebar. When I switched the menu to the sidebar, then the logo showed up. I don't want the menu in the sidebar.  Has there been a resolution for this or is everyone just sending in their files to get help? 

Hi Ruthya, 

We've still got our eyes on an issue in Storyline 360 where the player logo will not display if you don't have any sidebar features enabled.  It sounds like you're running into that issue, as well.

We'll keep you posted on our progress with this!

This issue was reported over 8 months ago and there's still no resolution? Very disappointing!