Modern Player - Resume Prompt

Aug 03, 2018

When resuming a course, it doesn't appear as though the Resume or Restart buttons in the modern player are accessible by keyboard - nothing receives focus on the screen and JAWS does not announce anything. Am I overlooking something?

14 Replies
Leslie McKerchie

Hi again Margaret!

I wanted to pop in to let you know that we just released update 20 for Storyline 360!

One of the fixes addresses an issue where the resume prompt is not accessible with the Tab key.

It includes lots of other improvements too, and you can check them all out here.

Here’s how you can update Storyline 360 to take advantage of everything the latest release has to offer. Let me know how you make out!

Leslie McKerchie

Hi Shawn,

Great news!  We just released another update for Articulate 360 and included a few important fixes that you'll see in the release notes here.  

The item you'll be interested in is:

When using the modern player, the keyboard navigation didn't always work after resuming the course.

Just launch the Articulate 360 desktop app on your computer and click the Update button for Storyline 360. Details here.

Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.

Vincent Scoma

Hi Robert,

Thank you for letting us know! Does this appear to happen for every course or just a specific one?

If it is a specific file, could I have you try importing the existing Storyline course into a new file? After that, try re-publishing the course to see if the issue persists. 

Please keep us updated on this! 

Leslie McKerchie

Hi Gary and welcome to E-Learning Heroes :)

Thanks for contacting us and sharing that you're experiencing a similar issue.

It looks like there were a couple of issues here previously:

  1. The resume prompt was not keyboard-accessible when using the modern player. Released in Update 20.
  2. Keyboard navigation not working when resumed if published to LMS. Released in Update 26.

Do you know what version of Storyline you're using?

You can check by going to:
Help > About Articulate Storyline

We are currently on Build 3.39.21985.0 of Storyline 360. You can read all of the details here.

With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.

This discussion is closed. You can start a new discussion or contact Articulate Support.