Modifying Player Options Error Message (Storyline 1 to 3 Conversion)
Sep 16, 2019
Hi All,
My team and I are in the process of converting existing storyline 1 & 2 files to storyline 3. When modifying the player settings (e.g. player, other, change resume feature from "never resume" to "resume on restart"), of the files that were converted from storyline 1 to 3, we receive an error message. I was hopeful that the changes would take place even though we get the error, but unfortunately no changes were saved. Although the aforementioned example is the only feature we NEED to modify for the client, we can't make any player changes without receiving the error message. On the other hand, we can edit the player settings of the files that have been converted from storyline 2 to storyline 3 successfully, without receiving the error message.
For security reasons, I cannot share a file here but can share one privately. Any advice on how to overcome this issue, is very much appreciated.
16 Replies
Hey Carrie,
Thank you for reaching out! I am sorry that you are hitting this snag when modifying the player settings.
May I ask if you could share a screenshot of the error message you are seeing?
Also, with your permission, it would be helpful if you could share your course for further troubleshooting. You can use this link here to share your course privately.
Hi Vincent,
Thank you for the reply. I used the link provided to upload some storyline files and a screenshot of the error message.
I appreciate your assistance!
-Carrie
Hey Carrie,
Thank you for letting me know and I am more than happy to help!
I ran into the same error message you were seeing as well, so I connected with our Support Engineers to dive a bit deeper here. It looks like Anna reached out with some additional next steps!
Please let me know if you have any additional questions!
is this the "Articulate Storyline Error Report" when clicking the Player to make modifications? I'm having that issue.
Thank you so much! Anna was a big help in providing steps to resolve the problem.
Chris,
A support engineer reached out to me to help with the issue. I was receiving the articulate storyline error report message as well, and she explained that it was due to the Field Browser Size being blank. Here are the steps she outlined to help me:
1) Click on player
2) Under properties tab, select other
3) Select the box that says "Launch player in new window ..." to activate dropdown options beside browser size
4) Use the browser size drop down to select "resize browser to fit optimal screen"
5) Deselect Launch player in new window by clicking the corresponding box (optional)
6) Go to On Restart and use the drop down arrow to select "prompt to resume" or "always resume"
7) Click OK at the bottom right hand of the player and save your changes
8) Reopen the player to make sure the changes were made
This cleared it right up! Hope it works for you as well.
-Carrie
I get this error often...on Storyline360. I write what was happening and submit, and nothing changes. I typically have to download onto a different computer. I'm on the 3rd computer now and running out of options.
Carrie....thanks so much for taking the time to help. Unfortunately, every time I hit player, I get the error message, so I cannot get to properties:( Again, really nice of you to take a minute. Hopefully that helps someone else. I might need to do a separate case.
I'm sorry to hear that. The technician's response to the problem was very quick. I would definitely recommend opening up a case to see if they can help.
Hi Chris,
Thanks for reaching out and letting us know that you are running into a similar problem.
The reporting option in the error message report shares this data with our development team but does not automatically create a support case for us to reply and/or work directly with you.
Curious if the issue happens in any course you are working on or just this particular one?
If you cannot re-create the issue in a new course, I would advise to import the file into a new one and proceed.
If it's happening in any/all files, you should conduct a repair of your software.
If you're still having difficulty, then with your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
It appears that we removed Flash from our new images. Our IT team is working on a way to add it back in. Considering that Flash is supposed to experience "end of life" in 2020, I'm assuming there are plans to adapt. Once we have Flash, I will try again, but cannot get it to work as of now. thanks for the help.
Hey Chris,
Thank you for the update and for opening a case with our Support Engineers.
Please keep us posted on this and let us know if you need us to jump back in to help!
HELLO WONDERFUL ELH!!!
I am also having the same issue. Please help project is due!!! I just tried putting the course into a new project and it happened there too. I also, tried another course altogether got the same result.
Hey Shani,
Thank you for reaching out and I am sorry that you are experiencing a similar issue.
Does this appear to be happening for every course? If so, I would recommend trying a simple repair to see if that helps resolve the issue.
If you need our help to take a look at your file, we're always more than happy to help! You can share files in this thread here or you’re always welcome to privately share with our Support Engineers. We'll let you know our findings and will delete it after having a closer look.
Hi Vincent,
Thank you for your reply. I was able to fix it after completing a 360 update but I have another issue where I cannot open Engage. I put in a ticket for assistance. Thank you again.
Thanks for the update, Shani.
I see that Rowie has already reached out to help you in your support case as well :)
This discussion is closed. You can start a new discussion or contact Articulate Support.