Module content disappeared completely


We have a module that we worked on 7 months ago, suddenly all the content disappeared from it. The slides are there, the images, audio, shapes, all gone.

There's a published version of it. Has anyone encountered something like this? is it have to do with the latest version update? 

Please advise, we really need that content. 

3 Replies
Katie Riggio

Hi there, Nitzan. I'm happy to work closely with you to sort what happened!

Could you help me with these key details?

  • Where is the published output hosted?
  • Do you see this issue within Storyline, in the published output, or both?
  • Can I confirm that you're working on a local hard drive? Working on a shared drive can cause such oddities, so I always like to rule that out as the culprit!
Katie Riggio

Hi, Nitzan. Thanks for those details!

To prevent file corruption and oddities, we recommend saving to a local hard drive.

Let's try these steps to see if it helps restore the content within Storyline: Close Storyline > Make a copy of the file, give it a new name, and save it to your local hard drive. Then, import the slides into a new Storyline file.

If that doesn't help, are you comfortable with sharing the .story file for testing? Here's the private upload link. That way, I can preview and publish the course on my end and let you know what I find!