I have a client with Storyline 3 output then uploading it to their LMS. If they pause for more than 5 minutes when they resume/unpause the module restarts from the beginning. Either this error is from their LMS setup or the wrong setting from my publishing process.
Storyline will send a keep-alive message to the LMS every 10 minutes by default, and this keep-alive message includes Suspend Data that will help the LMS recover from a learner's session that has been suspended for any reason. A great way to verify that this keep-alive message is happening is to enable LMS Debug Mode so that you can watch the communication flowing across the wire.
Although we can't support the modification of published output, Gerry hints here at how you might go about modifying the frequency of that keep-alive message.
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Hello Lorenza and welcome to E-Learning Heroes 😊
Storyline will send a keep-alive message to the LMS every 10 minutes by default, and this keep-alive message includes Suspend Data that will help the LMS recover from a learner's session that has been suspended for any reason. A great way to verify that this keep-alive message is happening is to enable LMS Debug Mode so that you can watch the communication flowing across the wire.
Although we can't support the modification of published output, Gerry hints here at how you might go about modifying the frequency of that keep-alive message.
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