Module running slow

Hi Helen, I'm glad you reached out! You're right, a slow and glitchy e-learning course is never a good experience for your learners. I'd love to help you figure this out, and I'm sure we can come up with another solution besides building the entire module again from scratch. 😁

Would you be able to share the original (unpublished) file with me? If you can't share it publicly, you also have the option to share it privately here. 

HI Alyssa,

I have had to send it privately as it contains company information.

Ref: 01128825

Thanks

Thanks, Helen! I just sent you a reply via your case. 😁

I too am experiencing slow modules.  Has something been changed in Storyline2?

The course modules have had a much better response time in the past.

We couldn't work out what it was, I rebuilt the module twice, the only way of speeding it up was to remove the animations from the course, which isn't great but at least the users wont be tearing their hair out at the slowness!

I have been talking to my colleague, and we have both notice the steady decline in speed looking back, is there some sort of bug since the recent release in May?

Hi Kathy,

We haven't yet been able to recreate the slowness on our end, but the more examples we have, the better. Would you mind sharing your file with our team here so we can have a closer look? Thanks!

I am having the same issue. Alyssa, am I able to send the file to you to take a look at? (sorry, it is half developed.) I did have a fade transition between each slide and removed this to see if that would help. Unfortunately it didn't :(

Hiya,

Our issue was resolved by upgrading to Storyline 360 and publishing HTML5 only, for some reason publishing using Storyline 2 with flash either as the fall back or not was effecting how the modules performed on IE.

But as Flash is not going to be supported by IE by the end of 2019, this was the kick up the bum we needed to put a request in to update our software.  You can always down load the free trial and see if this fixes the issue for you as well.

Hey Libby,

It looks like you were able to reach out to our support team and Angelo is taking a look :)

Hi Helen,

Thanks for popping back in to share the solution that worked for you. That's certainly helpful for anyone that runs across this thread in the future.

Thanks so much for letting us know how you got on! I am already using 360 and unfortunately the issue is when I view it in review as well as on my LMS. :(