We have identified 17 modules today that are no longer loading correctly when viewed by users on iPads. The first screen appears and then nothing follows. These modules are published on two separate learning management systems so it does not appear to be related to the LMS. Is anyone aware of any changes to Safari or anything else that would prevent Articulate Storyline and Articulate Storyline 2 from loading correctly? These courses have been completed by users on iPads in the past without any issues. Thanks so much.
I've had similar problems. Some were solved with the recent Articulate Updater application. For those that still wouldn't get past the first slide, I had to republish them with the latest version of Storyline.
Looks like Russ has popped in to assist you here. I just wanted to share the documentation that he is referring to:
You may find that slide content is missing when you view Articulate Storyline 2 HTML5 output on iOS 9 iPads and iPhones. We added support for iOS 9 in Update 7 for Storyline 2. See this article for details on how to update your Storyline software and your published courses.
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I've had similar problems. Some were solved with the recent Articulate Updater application. For those that still wouldn't get past the first slide, I had to republish them with the latest version of Storyline.
Hi Cathie!
Looks like Russ has popped in to assist you here. I just wanted to share the documentation that he is referring to:
Thanks very much Russ and Leslie. We now have the updater installed and going through the process of updating all our modules and LMS. https://en-au.articulate.com/support/storyline-2/articulate-updater-release-notes-and-instructions
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