Moodle/Storyline grading problems- grades dissapearing

Below is the 'Complete Report' from moodle, to show what the scorm package passed to it...

SCORM package: Accountability Assessment

Grade: 0.00 / 100.00
First access: Tuesday, 29 October 2013, 11:09 AM (1 hour 23 mins)
Last access: Tuesday, 29 October 2013, 11:15 AM (1 hour 17 mins)
Report:

•  Accountability
• •  Accountability
  • • cmi.core.exit => suspend
    • cmi.core.lesson_status => failed
    • cmi.core.score.max => 100
    • cmi.core.score.min => 0
    • cmi.core.score.raw => 0
    • cmi.core.total_time => 00:03:14.64
    • cmi.interactions_0.correct_responses_0.pattern => Patient,Employer,Profession
    • cmi.interactions_0.id => Scene1_Slide7_FreeFormPickMany_0_0
    • cmi.interactions_0.objectives_0.id => Results
    • cmi.interactions_0.result => correct
    • cmi.interactions_0.student_response => Patient,Employer,Profession
    • cmi.interactions_0.time => 11:11:00
    • cmi.interactions_0.type => choice
    • cmi.interactions_0.weighting => 1
    • cmi.interactions_1.correct_responses_0.pattern => Yes_she_is_accountable
    • cmi.interactions_1.id => Scene1_Slide8_MultiChoice_0_0
    • cmi.interactions_1.objectives_0.id => Results
    • cmi.interactions_1.result => correct
    • cmi.interactions_1.student_response => Yes_she_is_accountable
    • cmi.interactions_1.time => 11:11:15
    • cmi.interactions_1.type => choice
    • cmi.interactions_1.weighting => 1
    • cmi.interactions_2.correct_responses_0.pattern => Yes
    • cmi.interactions_2.id => Scene1_Slide9_MultiChoice_0_0
    • cmi.interactions_2.objectives_0.id => Results
    • cmi.interactions_2.result => correct
    • cmi.interactions_2.student_response => Yes
    • cmi.interactions_2.time => 11:11:23
    • cmi.interactions_2.type => choice
    • cmi.interactions_2.weighting => 1
    • cmi.interactions_3.correct_responses_0.pattern => Yes
    • cmi.interactions_3.id => Scene1_Slide10_MultiChoice_0_0
    • cmi.interactions_3.objectives_0.id => Results
    • cmi.interactions_3.result => correct
    • cmi.interactions_3.student_response => Yes
    • cmi.interactions_3.time => 11:11:30
    • cmi.interactions_3.type => choice
    • cmi.interactions_3.weighting => 1
    • cmi.interactions_4.correct_responses_0.pattern => No
    • cmi.interactions_4.id => Scene1_Slide11_MultiChoice_0_0
    • cmi.interactions_4.objectives_0.id => Results
    • cmi.interactions_4.result => correct
    • cmi.interactions_4.student_response => No
    • cmi.interactions_4.time => 11:11:39
    • cmi.interactions_4.type => choice
    • cmi.interactions_4.weighting => 1
    • cmi.interactions_5.correct_responses_0.pattern => Yes
    • cmi.interactions_5.id => Scene1_Slide12_MultiChoice_0_0
    • cmi.interactions_5.objectives_0.id => Results
    • cmi.interactions_5.result => correct
    • cmi.interactions_5.student_response => Yes
    • cmi.interactions_5.time => 11:11:47
    • cmi.interactions_5.type => choice
    • cmi.interactions_5.weighting => 1
    • cmi.interactions_6.correct_responses_0.pattern => d,p,p,u,a,p
    • cmi.interactions_6.id => Scene1_Slide13_MultiResponse_0_0
    • cmi.interactions_6.objectives_0.id => Results
    • cmi.interactions_6.result => wrong
    • cmi.interactions_6.student_response => Discussing_anonymised_work_related_issues_online,Use_social_network_sites_to_raise_a_concern_or_to_whistle-blow,Accepting_a_Facebook_friendship_request_from_a_current_or_former_patient,Posting_derogatory_comments_about_work_colleagues_online
    • cmi.interactions_6.time => 11:12:13
    • cmi.interactions_6.type => choice
    • cmi.interactions_6.weighting => 1

Hi Will! If it's working in SCORM Cloud, it sounds like it could be your LMS. We do have many Moodle experts around here though, so your post may not be fruitless.

Dear Will, set the Storyline tracking option when publishing for Lms to passed/incomplete , and then, when uploading the SCORM package, set the "Force completion" parameter to "Yes".

All the trouble will be gone. Unless some other misconfiguration is making Moodle's grading unstable.

Thanks Stefano

Hi Stefano,

Thank you for taking the time to reply.

I will give your suggestion a try.

Can I ask you why this will solve the problem- ie why does my current setting not work, and why does it seem so intermittent.

Out of 600 completions on one course there are probably only 30 people who this has caused problems for- so why does the passed/failed setting only fail sometimes?!

Thanks again though.

Will

your package is passing "lesson_status" as failed at the very start of that tracking data but it never sets it to "completed" - Someone from Articulate may be able to explain why your package isn't setting the lesson_status as "complete" or "passed" - My guess is that it's a certain slide on your package that makes the final api call to set as passed or completed and the user is exiting/closing the window before your SCORM package has a chance to make that call. Moodle has a setting called "force complete" mentioned above which sets the parameter for you when not set by your SCORM package.

Thank you for the response Dan.

As you and Stefano suggest, I have changed the Moodle setting to force complete.

Will double check all courses have a final slide that is separate from the results slide to see if that helps.

Thank you.

Thanks for jumping in Dan and thanks Will for the update

Hi,

Just in case anyone comes across this post in future- neither of the above suggestions have solved this problem.

I am still having people completing courses and the grades dissapearing from Moodle. I know they are dissapearing as certificates have been issued showing a pass score, but Moodle is then recording this as 0/100.

I think this is probably a Moodle issue rather than Storyline, as it seems the results are being fed to Moodle properly- otherwise a certificate wouldnt be generated, but then Moodle is losing this data after a short time.

Thanks to the above for your help though.

Will

I'm not aware of any bugs in Moodle that cause a grade to be lost  but if you posted a message on the community forums at moodle.org and shared a SCORM package and information on how to reproduce the issue someone in the community may be able to help.

Dan, thanks for popping in to assist Will again. Hopefully he will find a resolution soon.

Hi Dan,

Thanks again for getting back to me.

The problem has now escalated, and I came in yesterday morning to find about 95% of the grade information from two courses had dissapeared. What makes this worse is even after we have restored the site to a backup copy the grade data is still missing- (and it was definately there at the point we restored it to).

I have placed a message on the moodle forum so will hope someone has an idea- my hair is pretty much torn out now!

Thanks though.

Will

Sorry to hear that Will and hopefully you will be able to get some assistance there. 

Thanks again Dan!