mouse events not correctly recorded

Hi, Gary -- Thanks so much for reaching out and sorry to hear of your troubles! If possible, you may want to share your file or an example to help illustrate what you have described. Also, may I ask if you can please confirm that you are working locally? As described here, "Working on a network drive or an external (USB) drive can cause erratic behavior due to latency, such as file corruption, an inability to save changes, and loss of resources."

I am recording a cloud based software, and am running it in Firefox. In all other browsers the results when recording in Storyline were not acceptable.

That being said, here's 2 examples of what I am talking about:

Example 1 "Storyline without any editing afterwards": I click on a button which navigates to a new page. As you can see in the results, the button is already in it's "highlighted" state BEFORE the mouse hovers over the button. ALSO: the page which is loaded when clicking the button is not recorded at all. See here: http://vmedia.de/articulate/articulate-mouse-recording/story_html5.html

Example 2 "Same scene after editing fine tuning in Storyline": After importing the recording I have to manually edit the fine tuning to get Storyline to "sort of" show things the way they are in reality. See here: http://vmedia.de/articulate/articulate-mouse-recording-edited/story.html

Having to manually edit every mouse event is very time consuming. What am I doing wrong?

Thanks,
Gary

Hi, Gary -- Thanks so much for your sharing your files and for the additional details! I will take a look and will be in touch as soon as possible with my findings. Your patience is appreciated. 

Hi, Gary -- Many thanks for the opportunity to look into this, and when testing your files, I am seeing the behavior you have reported, but unfortunately, I do not appear to be able to reproduce this issue in a screen recording in a new test file. I think it would be beneficial to have our Support Engineers analyze further, so I have gone ahead and submitted a case on your behalf and you will be hearing from a member of that team shortly. 

Here is another example of what is happening:

1. Here is a screen capture with another screen capture software:
http://vmedia.de/articulate/storyline-screen-capture.mp4

After clicking on the little icon, the browser reloads a new page. This is correct ...

2. Now here is the exact same screen, this time recorded with storyline in step by step mode without any manual editing after the fact:
http://vmedia.de/articulate/screen-demo/story.html

As you can see, the browser reload is not captured/shown as desired. HOWEVER: if I manually edit the fine-tuning, I can adjust the timeline in the fine-tuning overlay so that the complete sequence is shown.

This is very time consuming. I am sure the problem here is that there are no mouse click events after the first one and for that reason in step-by-step mode the timeline is "stopped" after the last mouse event.

Hi Gary!

I see where you have a support case (00874658) that Lea is working with you. I've added the information that you've shared here, but I would encourage you to continue to work with the support engineers. An e-mail was sent to you from support@articulate.com so if you did not receive it, please be sure to check your Junk/Spam folders as well.