mouse events not correctly recorded

Aug 16, 2016

I am using the step by step method to make software tutorials.

In the software i am recording there are buttons which can be clicked. When I move the mouse over a button it changes color. When I click a button a "fly-out" menu opens, with options one can click on.

The problem is when I record this in Storyline, import as step by step and then play it back, the buttons are already highlighted in the "mouse over" color and the "fly-out" menu is already open before the mouse moves over the button and clicks it.

I have to then go in and edit the fine tuning for each and every slide where this occurs so that the sequence plays as it should.

what am I doing wrong?

6 Replies
Christie Pollick

Hi, Gary -- Thanks so much for reaching out and sorry to hear of your troubles! If possible, you may want to share your file or an example to help illustrate what you have described. Also, may I ask if you can please confirm that you are working locally? As described here, "Working on a network drive or an external (USB) drive can cause erratic behavior due to latency, such as file corruption, an inability to save changes, and loss of resources."

gary vey

I am recording a cloud based software, and am running it in Firefox. In all other browsers the results when recording in Storyline were not acceptable.

That being said, here's 2 examples of what I am talking about:

Example 1 "Storyline without any editing afterwards": I click on a button which navigates to a new page. As you can see in the results, the button is already in it's "highlighted" state BEFORE the mouse hovers over the button. ALSO: the page which is loaded when clicking the button is not recorded at all. See here:

Example 2 "Same scene after editing fine tuning in Storyline": After importing the recording I have to manually edit the fine tuning to get Storyline to "sort of" show things the way they are in reality. See here:

Having to manually edit every mouse event is very time consuming. What am I doing wrong?



Christie Pollick

Hi, Gary -- Many thanks for the opportunity to look into this, and when testing your files, I am seeing the behavior you have reported, but unfortunately, I do not appear to be able to reproduce this issue in a screen recording in a new test file. I think it would be beneficial to have our Support Engineers analyze further, so I have gone ahead and submitted a case on your behalf and you will be hearing from a member of that team shortly. 

gary vey

Here is another example of what is happening:

1. Here is a screen capture with another screen capture software:

After clicking on the little icon, the browser reloads a new page. This is correct ...

2. Now here is the exact same screen, this time recorded with storyline in step by step mode without any manual editing after the fact:

As you can see, the browser reload is not captured/shown as desired. HOWEVER: if I manually edit the fine-tuning, I can adjust the timeline in the fine-tuning overlay so that the complete sequence is shown.

This is very time consuming. I am sure the problem here is that there are no mouse click events after the first one and for that reason in step-by-step mode the timeline is "stopped" after the last mouse event.

Leslie McKerchie

Hi Gary!

I see where you have a support case (00874658) that Lea is working with you. I've added the information that you've shared here, but I would encourage you to continue to work with the support engineers. An e-mail was sent to you from so if you did not receive it, please be sure to check your Junk/Spam folders as well.

This discussion is closed. You can start a new discussion or contact Articulate Support.