My mouse started turning tiny when I hover over an objective and/or go to select it to move it. This started a couple of days ago, but I'm not sure what I did to cause this behavior. Does anyone know how I might fix it?
This is happening to me too for a few days now, and I don't recall changing anything about my system, but I have moved it between different monitors and docks.
It happens when I edit a file only. The cursor changes to a small misshapen black spot when I hover over an object. It seems to be the equivalent of the "select" icon (not the pointy hand for buttons, but the cross/box thing you see on photos and visual objects). I noticed that in a Microsoft Word doc, the cursor also looks weird when I hover over the edge of a table row, where normally it switches to the "resize" arrows, so I think in that case the shape is the smushed version of the resize icon. (I tried to take screenshots but can't capture the cursor.)
I'm using a Dell Precision 5520 running Windows 10 version 1703 and Storyline 360. Happy to provide more info if needed! Thanks for any help!
We have seen some users mention a similar issue previously. You mention that you've moved between different monitors and docks, have you done a good re-boot since then?
When you experience the issue are you viewing with an external monitor?
Hi, thanks! :) The issue had been happening on both external monitors and my laptop screen. And I'm pretty sure I had rebooted several times... however, I just rebooted again for good measure, and the problem is fixed! I see the normal cursor icons upon hover now. Thanks for the age-old advice! :)
I'm having this same problem too and it's driving me crazy! I have followed all the suggestions on a couple of posts I have seen and nothing seems to be working. I'm running Windows 10, Storyline 360. and I have updated both versions to make sure it is up to date. I just installed it on this laptop last week and it has done this since the moment I installed Storyline. I work on a different device sometimes as well and it never happens on that one. This is super irritating especially when I have to move or resize. Any suggestions would be much appreciated.
I'm sorry to hear you've hit this odd issue too. It seems to be something specific to a Windows setting, and I saw from one other customer they were able to rest it by logging out of their Windows account (not just shutting it down) and logging back in.
So sorry you're still dealing with this! I know it's got to be irritating. I've opened a case on your behalf, and our Support Engineers are going to contact you soon to get more information. Stay tuned!
I have read through the forum posts that I can find on this issue. It is my understanding that it was submitted for a bug fix a year or so ago. I can confirm that I have the most recent update of Storyline 360 (just updated it again last night).
I am, however, still having this issue. It happens regardless of whether I am working on my actual computer screen (MS Surface Pro 6) or on my connected display. I have double-checked that my display settings match those recommended by the forums (100%; 1920x1080). And, yes, I have rebooted my computer many times :) It has been happening for the last week or so (both pre and post update). It also happened about a month ago for a day, but resolved itself.
I would greatly appreciate any advice/ideas for what I can do from my end to fix this. Or, any applicable updates on the status of this bug fix by Articulate.
Your description is an excellent example of what we are seeing from other users as well. It is inconsistent and may work at times, but not always.
We are still tracking this one. By commenting on this conversation, you should be subscribed, and you will be notified of any updates we have to share.
So glad to hear I am not the only one. So beyond frustrating. I have tried all of the suggestions and sadly none work. Would love a fix for this irritating little bug.
Hi there, Angie and Michael. I'm really sorry you're running into this frustrating issue. I'm going to open a case for each of you so we can work one-on-one. Be on the lookout for an email from us!
Hi there, Daniel. Sorry you've come across this roadblock!
Do you see any improvement in the size of your cursor after these steps? Also, what display settings are you using? I'm hoping switching it to 100% will help. 🤞
If you still see the same issue after those steps, our Support team is ready to have an in-depth look – click here to connect with them.
They're a stellar team, and I know they'll do what they can to help!
16 Replies
Hi Theresa,
Thanks for reaching out! Let's see if we can nail down why this is happening:
This is happening to me too for a few days now, and I don't recall changing anything about my system, but I have moved it between different monitors and docks.
It happens when I edit a file only. The cursor changes to a small misshapen black spot when I hover over an object. It seems to be the equivalent of the "select" icon (not the pointy hand for buttons, but the cross/box thing you see on photos and visual objects). I noticed that in a Microsoft Word doc, the cursor also looks weird when I hover over the edge of a table row, where normally it switches to the "resize" arrows, so I think in that case the shape is the smushed version of the resize icon. (I tried to take screenshots but can't capture the cursor.)
I'm using a Dell Precision 5520 running Windows 10 version 1703 and Storyline 360. Happy to provide more info if needed! Thanks for any help!
Hello Rebecca and welcome to E-Learning Heroes :)
We have seen some users mention a similar issue previously. You mention that you've moved between different monitors and docks, have you done a good re-boot since then?
When you experience the issue are you viewing with an external monitor?
Hi, thanks! :) The issue had been happening on both external monitors and my laptop screen. And I'm pretty sure I had rebooted several times... however, I just rebooted again for good measure, and the problem is fixed! I see the normal cursor icons upon hover now. Thanks for the age-old advice! :)
Whew! Glad it worked Rebecca :)
Thanks for popping back in with an update.
I'm having this same problem too and it's driving me crazy! I have followed all the suggestions on a couple of posts I have seen and nothing seems to be working. I'm running Windows 10, Storyline 360. and I have updated both versions to make sure it is up to date. I just installed it on this laptop last week and it has done this since the moment I installed Storyline. I work on a different device sometimes as well and it never happens on that one. This is super irritating especially when I have to move or resize. Any suggestions would be much appreciated.
Hi Susan,
I'm sorry to hear you've hit this odd issue too. It seems to be something specific to a Windows setting, and I saw from one other customer they were able to rest it by logging out of their Windows account (not just shutting it down) and logging back in.
Have you tried that?
I just tried it and it did not clear up the issue… This is so frustrating; I can hardly see the cursor when it’s like this.
Susan Scammon • Instructional Designer
(916) 971-2949 direct • (916) 292-3159 fax
safecu.org • Helping members improve their financial well-being.®
[SAFE Credit Union]
Hi Susan,
So sorry you're still dealing with this! I know it's got to be irritating. I've opened a case on your behalf, and our Support Engineers are going to contact you soon to get more information. Stay tuned!
Hello,
I have read through the forum posts that I can find on this issue. It is my understanding that it was submitted for a bug fix a year or so ago. I can confirm that I have the most recent update of Storyline 360 (just updated it again last night).
I am, however, still having this issue. It happens regardless of whether I am working on my actual computer screen (MS Surface Pro 6) or on my connected display. I have double-checked that my display settings match those recommended by the forums (100%; 1920x1080). And, yes, I have rebooted my computer many times :) It has been happening for the last week or so (both pre and post update). It also happened about a month ago for a day, but resolved itself.
I would greatly appreciate any advice/ideas for what I can do from my end to fix this. Or, any applicable updates on the status of this bug fix by Articulate.
Cheers!
Hello Shanna and welcome to E-Learning Heroes :)
Your description is an excellent example of what we are seeing from other users as well. It is inconsistent and may work at times, but not always.
We are still tracking this one. By commenting on this conversation, you should be subscribed, and you will be notified of any updates we have to share.
I am having the same issue. Using most recent version of 360.
So glad to hear I am not the only one. So beyond frustrating. I have tried all of the suggestions and sadly none work. Would love a fix for this irritating little bug.
Hi there, Angie and Michael. I'm really sorry you're running into this frustrating issue. I'm going to open a case for each of you so we can work one-on-one. Be on the lookout for an email from us!
HI. Same issue for me as well. Any fixes available?
Best regards,
Daniel
Hi there, Daniel. Sorry you've come across this roadblock!
Do you see any improvement in the size of your cursor after these steps? Also, what display settings are you using? I'm hoping switching it to 100% will help. 🤞
If you still see the same issue after those steps, our Support team is ready to have an in-depth look – click here to connect with them.
They're a stellar team, and I know they'll do what they can to help!
This discussion is closed. You can start a new discussion or contact Articulate Support.