Mov won't play with triggers once uploaded to internet

May 13, 2016

I have a Storyline 2 course which has a video (mov file) on a layer. The movie is set to play only when the timeline cue triggers it to do so, a timeline cue tells it to stop and then again to play.

This works well on my pc, on the lms we uploaded it to and even on my Mac as I'm creating my portfolio. However, once I upload to my site, the movie no longer appears in my slide.

Has anyone had any similar issues and been able to resolve the problem? I don't understand why this course has worked well everywhere else I've used it, just not in this instance.

11 Replies
Christie Pollick

Hi, Janet -- Thanks for reaching out here! First, I wanted to send along this System Requirements sheet to ensure that you are viewing content on the Web in a supported way. Also, may I ask if you have had a chance to test your content published for Web via tempshare.articulate.com to see if it behaves the same way there, as well?

Janet Chafey

HI Christie, thank you for the link. I've uploaded the project and it plays correctly.

http://s3.amazonaws.com/tempshare-stage.storyline.articulate.com/sto_1ailpu1vu1dl76nb1rue10q83d99/story.html

 

Since I'm now seeing the same problem with a Camtasia project, I think the issue occurs with the .mp4 video file that resides in the story_content folder. It's not necessarily a problem with  Storyline or Camtasia but something to do with the file type.

Thank you though! You helped save me some time.

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