Movies not visible while published on web

Hi Annick,

If your videos aren't playing in the published content you may want to begin by reviewing the information in this article. 

Please let us know if you need anything else. 

Thank you Ashley

I have checked the information in the article.

But It is only not working in 1 specific project, for th other ones, I do not have any problem to watch the mp4 while published on the web :-/

Any other advice ?

Thank you in advance

Annic

Hi Annic,

Do you have the sample project that isn't working? I'd be happy to take a look at it. Also have you tried to import that mp4 into another file to see if that'll work in a brand new file or if it's specific to that file? 

hell ashley

http://managingpeople.msf.be

in the home page

in the intro for participant

thank you in advance

Annik

Hi Annik,

I don't see the videos playing as you mentioned, but I'd want to take a look at the .story file or one of the MP4s to test it myself in Storyline and publishing it. 

Hello Ashley

Thank you for your help. I am back from holiday and back with my pb :-/

I can not attach the mp4, neither the zip file of my storyline project through the forum, do you have a mail adress where I could send the files via  wetransfer ?

Thank you very much in advance

Annick

Hi Annick,

Welcome back from holiday - hope you enjoyed some time off. 

If you're unable to share it in the forums, you could send along to our team here. 

Thank you Ashley I will do so.

Have a very nice day

Cheers

Annick

Thanks Annick - you too. If yo'd like to share the case number I'm happy to follow along as well. 

Hello Ashley

I was waiting for an answer and a case number...but I did no get anything yet...I will relaunch my case and come back  you

Have nice day

Annick

Hi Annick,

I see a case for you that was from June - but nothing more recent. Please let me know if you receive the email from Support@articulate.com that confirms the submission of your case.