MP.4 only show 1st frame in 360 review on IE 11

help! The mp.4 videos only show the video's 1st frame on the 360 review site and from our LMS.  LMS is a third party and 360 is local.  The slide plays, completes and advances but no video.  It was published as html5 with flash fallback and I'm viewing them in IE 11.  They work in chrome and Safari.  

8 Replies
Alyssa Gomez

Hi there Debbie!

Sorry you've run into this! I'm not seeing the same behavior in IE11 on my end; have you done any testing in SCORM Cloud yet?  If so, are you getting the same results? We generally compare the behavior in SCORM Cloud to your LMS experience to try to parse out file issues versus LMS issues.  We are happy to help you with that testing if you'd like to share your file! 

debbie garcia

I don’t have access to SCORM Cloud so I can’t test there. Some videos are working and some aren’t. The 1st link is the 360 review the other two are drop box for the scorm zip and 360 project. This is just a test so the project only has 2 sides both with videos. 1st video starts in black.

https://360.articulate.com/review/content/62e4698c-2c8a-4ce4-81af-74a7d7b1408b/review

https://www.dropbox.com/s/5vtddn7hzldbj2k/test.story?dl=0

https://www.dropbox.com/s/0wtsvkiacnf3wt5/test.zip?dl=0

Debbie Garcia
Media Design Specialist (Training Department)
Loves's Travel Stops & Country Stores
1-800-338-0983 Ext. 8110 (Work)
405-463-8110 (Direct)
debbie.garcia@loves.com

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Alyssa Gomez

Thanks for sharing your file, Debbie! I published it to LMS with HTML5/Flash fallback, and uploaded it to SCORM Cloud. You can test the published file here in IE11 - everything seems to be working as expected! The videos also play as expected in Articulate Review in IE11. 

Give those links a try in IE11, and let me know how you make out!

I also wanted to mention that replying via email includes your email signature here. You're welcome to pop back in and remove that, if you wish. :)

debbie garcia

The link to SCORM Cloud is not working

Debbie Garcia
Media Design Specialist (Training Department)
Loves's Travel Stops & Country Stores
1-800-338-0983 Ext. 8110 (Work)
405-463-8110 (Direct)
debbie.garcia@loves.com

Loves.com
Follow us on: Facebook | Twitter | LinkedIn | Instagram
[https://customer.loves.com/lovescontent/email/Logo.png]

Love's Travel Stops & Country Stores, Inc.

From the Love’s Family of Companies: This email neither constitutes an agreement to conduct transactions by electronic means nor creates or amends any legally binding contract or enforceable obligation in the absence of a fully signed written contract authorizing the same. This email, and any attachments and/or documents linked to this email may contain confidential and/or proprietary information and are nonetheless intended to be viewed and used legally by the individual(s) to whom addressed. Please immediately delete from your system any email you receive from us in error. Any views or opinions in this email or any attachment are solely those of the author and do not necessarily represent those of our companies.

debbie garcia

Can you please resend that second link?

Debbie Garcia
Media Design Specialist (Training Department)
Loves's Travel Stops & Country Stores
1-800-338-0983 Ext. 8110 (Work)
405-463-8110 (Direct)
debbie.garcia@loves.com

Loves.com
Follow us on: Facebook | Twitter | LinkedIn | Instagram
[https://customer.loves.com/lovescontent/email/Logo.png]

Love's Travel Stops & Country Stores, Inc.

From the Love’s Family of Companies: This email neither constitutes an agreement to conduct transactions by electronic means nor creates or amends any legally binding contract or enforceable obligation in the absence of a fully signed written contract authorizing the same. This email, and any attachments and/or documents linked to this email may contain confidential and/or proprietary information and are nonetheless intended to be viewed and used legally by the individual(s) to whom addressed. Please immediately delete from your system any email you receive from us in error. Any views or opinions in this email or any attachment are solely those of the author and do not necessarily represent those of our companies.