I have a few slides created for an ongoing development. I created an animation and converted it to MP4 ( it will be required for other things).
In Storyline 360 the video in the slide displays and previews correctly with the white background in the video. When I published it to Articulate 360 to get reviews and feedback, the video in the slide plays fine but it has a grey background now instead of white.
Any idea what is causing this and a possible fix please?
Our team has been looking into similar reports, and so far we've seen it connected to issues with video hardware acceleration. Can you take a look at the steps here that folks have shared?
Also, if you're still having difficulty can you reach out to our Support team here.
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Hi Darren,
Our team has been looking into similar reports, and so far we've seen it connected to issues with video hardware acceleration. Can you take a look at the steps here that folks have shared?
Also, if you're still having difficulty can you reach out to our Support team here.
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