I am having the same issue this morning, after having successfully uploaded an mp4 as a placeholder while I built the course. Now I need to put in the final cut of the video, and I get this message! Sounds like an Articulate issue. Help!
Reading other threads, could be an issue with size. My final render was over 2GB, so we're going to compress a bit. Also, could be an issue with the audio files not being AAC, but do read through older posts. Users mention several workarounds.
Yes, there are tons of workarounds listed in the community if you see this error message with an mp4 file. We've found that file size is one of the main factors when this error message appears. If you are still not able to import these videos, we're happy to troubleshoot in a support case! Here's a private upload link where you can share what you're working on with us.
4 Replies
I am having the same issue this morning, after having successfully uploaded an mp4 as a placeholder while I built the course. Now I need to put in the final cut of the video, and I get this message! Sounds like an Articulate issue. Help!
Reading other threads, could be an issue with size. My final render was over 2GB, so we're going to compress a bit. Also, could be an issue with the audio files not being AAC, but do read through older posts. Users mention several workarounds.
Hello Caty and Ashleigh!
Yes, there are tons of workarounds listed in the community if you see this error message with an mp4 file. We've found that file size is one of the main factors when this error message appears. If you are still not able to import these videos, we're happy to troubleshoot in a support case! Here's a private upload link where you can share what you're working on with us.
I was able to load the file by compressing it to just under 2GB. My understanding had been that 2GB was not too big, but 1.7GB did the trick!