We have a storyline file going, where we've imported a lot of small Mp4 videos. They work perfectly, when we publish - except from when we add a trigger telling the Mp4's to repeat themselves, when media completes.
When they are about to complete and repeat, we see a green screen pixelating all over the player. It crashes. Then goes back to normal screen in freeze mode, start up a little and crashes in green again.
Hi Emily. Thank you for your reply. We are testing in the intended environment. We have tried importing into a new file - that unfortunately didn't do it.
I would love to share the file - but it's rather large - 253 MB. We can always remove the loops - but we're puzzled how this can affect the storyline file like that.. and the loops add value to the project. So we would rather keep them.
3 Replies
Hello Peter,
Are you testing the published output in its intended environment? Have you tried importing the file into a new file and seeing if you see the same issue? You could also share the file here if you would like us to take a look.
Hi Emily. Thank you for your reply. We are testing in the intended environment.
We have tried importing into a new file - that unfortunately didn't do it.
I would love to share the file - but it's rather large - 253 MB.
We can always remove the loops - but we're puzzled how this can affect the storyline file like that.. and the loops add value to the project. So we would rather keep them.
Hello Peter,
You could share just a slide or two that is causing the issues if you would like.
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