mp4 files now not working on iPad (iOS6)

Oct 11, 2013

Hi all,

MP4 video files that were previously operating correctly on our iPad are now not working.  The timeline is running but the screen is black.  

Anyone have any ideas?

2 Replies
Dennis Hall

Hi Kris:

Did you iPad just get the iOS7 update?

(Jokingly) maybe Apple has now blocked everything except their QuickTime files (hehehe).


If you added another media item in your timeline on the same slide (like audio), only one will work on all mobile devices (by design of all mobile device manufacturers).


Make sure your Storyline iPad player is the latest version, then make sure Apple did not cause this, then open a ticket with Articulate.

Best Regards,

Dennis Hall

Ashley Terwilliger-Pollard

Hi Kris,

Some additional thoughts and references for you -

Are your courses hosted on a web server? You'll want to ensure you have the correct mp4 mime types also on the server.

As Dennis indicated, only one media item can play at a time within the HTML5 output within mobile Safari as indicated in the Media section of this chart. 

And, if you'd like to connect with our team, you're welcome to submit a Support case here. 

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