MP4 not loading in Storyline
I have an MP4 generated by Snagit. It is 3.5 MB in size. At first I couldb't insert it as Storyline processed it for hours without completing the insert. Eventually I got the file inserted and then when I publish it does the same thing. It has been running for 24 hours. Memory for Storyline is sitting at 180 MB and CPU useage is between 2-17%. Both seem normal, I have 4GB of computer memory. However I noticed a process called encoder.exe It is pegging my CPU to the max.
Is there an issue with processing MP4's? Are there guidelines of how they should be configured to work with Storyline?