Welcome, Pedro. You came to the right place for help!
Yikes, it looks like the attachments did not come through. Could you click this link to open our conversation and use the Add Attachment button to include the files in your reply?
Also, what version of Storyline are you using? You can find this detail by clicking on the Help tab, then About Storyline.
Thank you for sharing your files for a closer look, Pedro!
I hosted the output file in SCORM Cloud, an LMS testing environment we use to gauge course performance–here's the link.
I was able to view the content in Firefox 71 without any issues–here's a short recording of my test. Could you try my link and let me know if you see anything different on your end? Also, what version of Firefox are you using to view the course?
I'd like to get a second opinion on this from our Support team and have created a case on your behalf with my testing notes. Look out for an email from support@articulate.com shortly, and I'll follow along!
6 Replies
Welcome, Pedro. You came to the right place for help!
Yikes, it looks like the attachments did not come through. Could you click this link to open our conversation and use the Add Attachment button to include the files in your reply?
Also, what version of Storyline are you using? You can find this detail by clicking on the Help tab, then About Storyline.
Looking forward to having a look!
Hi Pedro, check your OS (Windows, MacOS, Linux???), too.
Try to google "mp4 not playing in Firefox".
It is possible that the problem is not within storyline and its player.
Example: https://stackoverflow.com/questions/40760864/how-to-play-mp4-video-in-firefox/40784948
Hello Katie (Gokhshteyn) Riggio thanks for the response i attach them here.
Jan Vilbrandt i try in other Mac Os and the same happen.
Thank you for sharing your files for a closer look, Pedro!
I hosted the output file in SCORM Cloud, an LMS testing environment we use to gauge course performance–here's the link.
I was able to view the content in Firefox 71 without any issues–here's a short recording of my test. Could you try my link and let me know if you see anything different on your end? Also, what version of Firefox are you using to view the course?
Thank you Katie for the fast response.
Even with the hosted link that you shared it does not work. i made a short video.
The version is the same as your.
Hi, Pedro. I appreciate the video–super helpful to see and understand the behavior!
I'm now able to see what you're describing: The seek bar does not scrub correctly in Firefox 71. So odd!
I'd like to get a second opinion on this from our Support team and have created a case on your behalf with my testing notes. Look out for an email from support@articulate.com shortly, and I'll follow along!
This discussion is closed. You can start a new discussion or contact Articulate Support.