Mp4 not running in firefox

Dec 05, 2019

Hello, 

I have a course that i use the video player has the course player. 

It runs perfectly in Chrome but the video does not run in the firefox browser.

Can anybody help me?

I attach the scorm and the Story file.

6 Replies
Katie Riggio

Welcome, Pedro. You came to the right place for help!

Yikes, it looks like the attachments did not come through. Could you click this link to open our conversation and use the Add Attachment button to include the files in your reply?

Also, what version of Storyline are you using? You can find this detail by clicking on the Help tab, then About Storyline.

Looking forward to having a look!

Katie Riggio

Thank you for sharing your files for a closer look, Pedro!

I hosted the output file in SCORM Cloud, an LMS testing environment we use to gauge course performance–here's the link.

I was able to view the content in Firefox 71 without any issues–here's a short recording of my test. Could you try my link and let me know if you see anything different on your end? Also, what version of Firefox are you using to view the course?

Katie Riggio

Hi, Pedro. I appreciate the video–super helpful to see and understand the behavior!

I'm now able to see what you're describing: The seek bar does not scrub correctly in Firefox 71. So odd!

I'd like to get a second opinion on this from our Support team and have created a case on your behalf with my testing notes. Look out for an email from support@articulate.com shortly, and I'll follow along!

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