MP4 Quality Issues - Storyline 360

I am trying to publish a file with an MP4 file (9.3MB) which is distorted and pixilated in both Articulate Review & our LMS.

What I have tried so far:

  • compress the file - poorer quality output
  • embed code - no improvement in quality
  • republish the MP4 using Reply 360 - no improvement in quality

Our IT Department has suggested it may be the player automatically resizing the image to a mobile device so that when it is viewed on a Desktop the quality is lost but I cannot find any setting in my Player setting look fine.

Do you have any advice?

Many thanks



1 Reply
Leslie McKerchie

Hello Maria and welcome to E-Learning Heroes :)

Thanks for reaching out and letting us know what you are experiencing in your course.

We have some documentation here on high-quality images and videos.

I tried to view the link you shared above, but it looks like it may have been removed.

If you can share your .story file, I'd be happy to take a look.