MP4 Video Not Playing

Hi All!

I am having an issue. When I publish my storyline 2 with an mp4 video in it, the video will not play. The play bar shows, but the video does not. This happens when the user click the video (and it pops to a new browser) and when the user click the play button. The video plays in the preview mode. 

Any suggestions?


1 Reply
Ashley Terwilliger

Hi Sally and welcome to Heroes!

I'm sorry to hear about your video issue - where are you testing the published content? you'll want to test within the intended environment to ensure everything works as expected as described here. 

Also, I'd suggest reviewing the information here in regards to why the videos may not be playing.