.mp4 video stutter on playing in Storyline

Hi! One of the videos I'm using in a course has narration that begins abruptly with almost no pause between launch and narration. Although the file plays fine when played outside of Storyline, when I import it into Storyline it now begins with a stutter on the first word.

Any idea how to fix this? Thanks for any help you can give.

1 Reply
Leslie McKerchie

Hi Karen! Do you have a .story file that we could take a look at? Is this video at the very beginning of your course? I'm curious if the hiccup is due to loading.

Articulate Storyline preloads published content in a specific order to make playback of your courses as smooth as possible. See this article for details.

Could you set to click to play to see if you have the same issue?