.mp4 video will not insert in SL3 - Help Please...
Jun 08, 2018
I have quite a large mp4 video (2.85gb) which I need to insert on to Storyline.
This is a brand new project with no other slides created yet.
When trying to insert the video via 'Insert Video from file', I get an error stating 'xxx.mp4 does not appear to be a supported video format. Please select a video from one of the supported formats.' (Attached is a screenshot)
I have tried to insert the video from both a shared drive, then copied the video to my desktop and tried to insert from there too, but both give the same message.
We have inserted a number of .mp4 videos in the past, I'm not sure if they have been quite this size,but have had reasonable sizes in the past.
I have also attached a screenshot in the properties.
This has just landed on my desk and has to be uploaded this afternoon - Can anyone please help or give me some ideas please :D