Mp4 Videos not appearing

Hi,

I am publishing my storyline file to video.

The course itself has mp4 videos within it. The slides and animations publish  fine - but the mp4 videos just contain the audio - no visuals. 

I have published the same files in the past without issue. I have checked for articualte updates and found none.

Can you help? Thanks! - Phoebe

 

3 Replies
Alyssa Gomez

Hey Phoebe!

Thanks for letting us know what's going on. It sounds like you're already on the latest version of Storyline, so we can go ahead and rule that out as being the source of the problem.

From here, I'd like our team to take a closer look at your file and do some testing. Would you mind sending it over by clicking here?