MP4s not playing in Storyline Course

Hey Dawn,

Not sure if Traci is still subscribed here, but it looks like she worked with our support team and found that uninstalling Quicktime was the solution that worked.

So, seems very specific to her environment.

• What version of Storyline are you using?
• How are you publishing and sharing your file?
• Could you share your .story file for us to take a look?

If you cannot share your file here in the forums, you are welcome to share privately with our team here.

Hi Leslie, I installed the latest SL3 update and tested the module on the Articulate test server (HTML5/Flash setting)...successful. An internal project issue has delayed my ability to upload for test on my company servers, so I do not have a answer yet. I'll send another update after I can test on our servers. Thanks.

I appreciate you popping in with an update Dawn :)

Hi Leslie,

I am having the same problem,  roughly 14 MP4 videos in the course on 14 Slides, using 360 and publishing to Scorm 2004 3rd edition, all video's play except last 4? 1 video is 2 mins 43 second long & 11,540 KB

Thanks

Colin

Yikes! So sorry you've also come across this problem, Colin.

In Dawn's case, it sounds like installing the latest version of Storyline 3 and testing in a different environment might have helped.

Mind if we have a close look at your Storyline 360 .story file to see how it behaves in SCORM Cloud? Additionally, are you experiencing this in all browsers or a particular one?

I have uploaded to the zip file to Scorm cloud "Import or update failed, error was: The storage limit for this account type has been reached." and thats the message i got, 

What is the difference to what i publish to with Scorm 1.2 or Scorm 2004 2nd,3rd,4th edition?

Would this be the cause?

Thanks

Colin

Hi, Colin. Yikes, that sounds like you might have reached the file upload limit on your account. 

No worries, as I can lend a hand! Could you share your unpublished file with me here? I don't believe the edition type would cause the video playback issue, but I'll give it a test in my SCORM Cloud account and let you know what I find! Feel free to either add the .story file as a comment by using the Add Attachment button in your reply or send it privately via this link!

Great question about the various formats, by the way! Here's a handy resource on the different versions of SCORM: https://scorm.com/scorm-explained/business-of-scorm/scorm-versions/

Hi Katie, 

Thanks For That, I have sent that on to you & have read the article which package should i use when publishing? I use Scrom 2004 3rd edition but i like the sound of the API one? What do you think

Good morning, Colin!

Confirming receipt. ✔️I just sent you some next steps in your case; we can continue our conversation there if you'd like! I'll also post any valuable insight here, as needed, for those following the discussion!

..and that's certainly excellent food for thought! Did you know: we have an entire guide dedicated for deciding to publish for Tin Can API. Additionally, the folks at Rustici Software offer their two cents here: https://xapi.com/why-adopt/ 

Hope that helps in the decision making process! I'll also let other community members talk about their experience with using this API and how it benefits them!

I, too, am having an issue. I can't even get the video to play in Preview. Nor can view it in IE. Here is my unpublished Storyline 2 file. 

Videos also now not playing on ipads using Safari. These courses are located in Oracle's LMS. Republished dozens of training modules in July, and they were working correctly at that time, tested on both ipad and PC. These courses still work correctly in Google Chrome and Internet Edge on my PC.

Any ideas?

Hi Teresa,

Thanks for sharing your file! I took a look and noticed a few things that are likely tripping you up. 

• The video was not set to appear on the timeline of slide 2.1 until about 35 seconds in. I adjusted that to appear at 1 second (in the second version I shared below)
• The video was also set to play when clicked and launch in a new window. That was working in the version of your course I tested in Edge and IE11 after uploading to SCORM Cloud. 
• I did change it to start playing upon the slide starting and within the Storyline window. Take a look at that example here. 

Let me know if you can test out those two links - both were working normally on my end in IE11 and the second link works as expected on an iOS device. 

Hi Craig,

What version of Storyline are you using to publish? I'd want to make sure you're on the latest version too - Storyline 2 Update 13, Storyline 3, build 3.5.16548.0 or Storyline 360, build 3.20.16814.0. 

Also, one other thing to note is that Apple no longer allows videos to autoplay by default in Safari 11, learners now see a play button when they launch or resume a course with a video on the first slide. Clicking the play button allows the video to play as expected. Learn more here.

Storyline 360. Build 3.18.16333.0  These courses were republished this July due to the issue that we were having in the spring when videos are not playing.  The modules were all tested and worked correctly at the time of the republish. Has something changed again?

They were published for LMS Scorm 1.2, HTML with Flash fallback if that information helps at all.

Just tried republishing one of the courses using Storyline 360, build 3.20.16814.0.  Same results mp4 video does not play in Safari.

Hi, Just a few work around I was given,

I just ensured the video was fully insided the slide and it worked

- Set the slide size to default; 720x540 (4:3)

- Reduce the video width and ensure that it is less than the width of the slide size

- Adjust the video width size to about 998 or smaller

- Turn video compression off

Hi Craig,

Could we get a look at one of your .story files and MP4s that aren't working? That way we'll be able to test it further and figure out next steps! 

Thanks for these suggestions. Unfortunately they have not resolved the issue.

Ok, how can I send privately?

Good morning, Craig!

Thanks for giving the suggestions Colin shared a try. Thanks, Colin! Those workarounds are for a reported issue where HD videos do not play when viewing content on IE11 on a Windows 7 PC in particular setups. 

Here's the link to share your project with us privately. We'll try to reproduce what you're seeing in a similar environment to yours and let you know what we find. Looking forward to helping!

Hi Ashley, I have found a link to send one of our files privately. Any insight would be helpful. Thanks!

Ah, impeccable timing! Confirming we just received the course. 🌟

We'll dig in and let you know what we find in the case. Thanks for the opportunity, and we'll also share any general, valuable details here. Talk to you shortly, Craig!

I seem to be having a similar issue.  All videos play when previewed however when published only two will play the other two seem to be nonexistent and show a timeline of 0:00.  Can you provide a link so I can share my file privately?  Thank you