1 Reply
Joe Tansengco

Hi Christopher, 

Sorry to hear that you ran into this snag!

I'd like to ask a few questions to help clarify your experience: 

  • Are you able to observe the behavior regardless of which Player style your course uses?
  • Have you tried switching between the Classic and Modern player to see if this helps?
  • Is the zoom level of your Microsoft Edge browser set to the default level of 100%? If not, press Ctrl + 0 on your keyboard to reset the zoom level back to its default level. 
  • Do you have all available Microsoft Windows updates installed on your machine? 

If would also help if we could have a copy of your file for testing. Would you be willing to share a copy of your file with us here or in a support case