Multiple choice question incorrect before answering
Hello to you all,
Recently I encountered problems with a course, which runs in two separate LMS systems. The course contains a number of multiple choice questions, placed at the end of different sections. In general the course works fine, but some participants get stuck when they reach a question.
As soon as the multiple choice question appears, they see the message that the answer is incorrect (bottom of slide). It is impossible to select an answer and the only way to go forward is by clicking the Submit button. All other questions afterwards produce the same error message, which means a participant can never pass because all the (not given) answers are treated in the same way.
What makes it especially strange is the fact that it seems to occur randomly. I have been able to reproduce this ones in SCORM Cloud. It also is not restricted to a specific slide or question. It can happen at section two or six.
The course was originally made in Storyline 2. To check if it is an outdated issue, I converted the course to Storyline 360. Unfortunately the same problem came forward in the most recent version of Storyline 360.
The original LMS output format was SCORM 1.2. I have changed it into SCORM 2004 (3d edition) after being advised so by the support team of the LMS provider. No change in outcome.
Does anyone recognize this problem and – if so – is there an explanation/solution for this issue?
Thanks n advance for taking part in this discussion.