Multiple weights to a single answer
I have bene searching for weeks for an answer, maybe I am asking the wrong question. I am building what I call Mock-OJTs where the learner is presented with a prompt from actual calls and then a selection of answers. Each answer has needs to present different weights - one for whether the answer is right technically or not, one for if they chose the appropriate way to deliver the answer.
The idea is to measure their knowledge of a technical issue and to measure their understanding of appropriate customer service. The reason they need to have different weights is because the result isn't just a percentage of right or wrong, they get a two-part result of a Likert scale of 1-5 on their knowledge and one on their courtesy. These are part of their KPIs, so we want their results to mimic what their post call survey result would look like.
I have been trying multiple avenues, including trying to have one question assigned two variables, but I am not able t work out the logic.