My Articulate hangs after installation :-(

Hi Harold, welcome to the community!

Sorry for the trouble you're having. I'd recommend giving our tech team a shout at this point. You also mentioned having Storyline on several computers. If you're trying to run Storyline on more than two computers with only one license, that could be the issue, though I believe you'd get an associated message letting you know you've exceeded activations, or something like that, so it doesn't sound like that would be the issue here. 

Let me know the case number you receive and I'll be happy to check up on its status for you. 

Thanks!

Hi Peter.

Thanks for the answer! All the installations were Trial Versions, and as you say I don't get that far where the Soft ask me for the Activation Key.

I will send an email to support.

BR

I'm having the same issue. I'm wondering if you ever found an answer for this problem. I'm trying to run Articulate Storyline 2 on a Lenovo Yoga 3 and can't get past the "Adding views" screen. At that point I have to go through the task manager to close the program.

I'd love to hear any possible solutions!

Hi Michelle! This thread is a bit dated and I am unable to locate a support case for Harold that I could provide an update on.

Be sure that you meet our system requirements that our listed here and that you are working locally.

I would advise that you try to repair your software and if that does not assist, reach out to our support team here.

Hi - I am having the same Lenovo Yoga 3 issues.  Support ticket 00499363.

Thanks for working with our support team Cheryl :)

Hi,

I know this is an old post but I am having the same issues (Storyline 3). The only resolution I have found in the last few weeks was to either reinstall or install the latest update/s. 

The problem is, it works fine for a few days then stops loading at the "adding views" step and then won't open of course.

Was there a fix to this anywhere?

Thanks

Hey Thomas,

I see where you've reached out to our support team as well and it looks like Vevette is already assisting you :)

Thanks Leslie. I am working with support but they haven't given me anything solid to go on as yet.

Hi Thomas,

I see my colleague Vevette sent you some additional information this AM and we're waiting to hear back. If you didn't see that email, let me know and I can have her resend it!