I have created a storyline using many layers. All my layers worked fine in preview and after I tested it published. Now for reasons unknown the base layer will play but when the timeline hits my cue point the layers will not advance. This is occurring and all of my slides, not just one. Any ideas?
I am viewing the file on the my local computer. This is happening in preview and when I publish to my computer. As far as I can tell, nothing changed from yesterday when it all worked fine. The file is a bit large to upload.
I did the same and each layer I change will play but what is strange is that that setting has been in place all along to keep the base layer from showing through. Something else is at play here I think. thoughts?
I looked at that and tried each setting. I even put in a new trigger to change the layer with no luck. I think the auto-advance setting advances the slide automatically, I am not sure if it affects the layer within a slide.
I think I found the issue; when I turned off transitions it all started to work. The base layer slide was fading out but the layer was not fading in. I probably set the transition wrong for the subsequent layers. Thanks for your help.
Just out of curiosity, is there a rule that does not allow a layer to transition? I changed the transition to the dissolve effect and it seems to stop midway through the transition. Thanks again for all your help.
I was using the fade transition on all slides and layers for a clean effect. I tried a transition on the simple story I posted and the layer stopped transitioning. I thought that transitions were fighting with animations in my original story but the simple story had no animated objects on the slide and still failed.
I'm following along in this thread and was a bit unsure about your sample file you shared as I didn't see any transitions as a part of it? You can have transitions on slides and on layers, but the slide properties in terms of auto advancing will impact the slide and the layer as they're dealt with together. As far as transitions you can't have an exit transition on the layer as a whole, however, you can have all the objects do an exit transition including an image emulating the background. Just make sure all objects and background are not anchored to the end of timeline.
If you're seeing it stop midway through the transition I wonder if you're actually seeing it go to the next slide/layer based on the timeline and therefore no longer seeing the transition? If you'd like to share an updated copy of your file we'd be happy to take a look.
I've been having a play with Bill's file and I'm finding it hard to diagnose.
Layer 1 works to the assigned base layer cue point if you remove the layer transition.
Then I got it to work once with the layer transition if I removed the cue point and did when timeLine reaches 5 secs. Then I couldn't get it to work again.
The file I uploaded initially has the applied transitions. The small second file I uploaded does not have transitions applied. It was used to demonstrate layers would change when the "hide base layer" was checked off. I applied a transition to the small story while on my computer as part of my own experimenting but I did not upload it again with transitions applied to the layers. Your explanation stated that I cannot apply a transition to the layer, which I believe I may have done. I will have to try to apply the transition to the objects on my layer but it sounds painful. Thank you.
If you're seeing it stop midway through the transition I wonder if you're actually seeing it go to the next slide/layer based on the timeline and therefore no longer seeing the transition? If you'd like to share an updated copy of your file we'd be happy to take a look.
I noticed, every few tries that I could just make out a faint image of the layer that should have been transitioning in. I was using the fade transition at the time so I changed it to the dissolve or checkerboard to see how it would behave. The base layer dissolved and then the transitioning looked like it stopped half way through the process with the "checkerboard" pieces frozen on the screen. I hope this explanation makes sense to you Ashley and Wendy.
yes I saw that too...I changed the transition to vertical lines and same thing - it started and then stopped before all the lines had rendered in the screen
Thanks for your patience - so I also tested on a new file and I'm seeing some other odd behavior in terms of applying transitions in that at times it doesn't show at all or other times it does appear but almost greyed out. I'm going to share this with our QA team. In the meantime, if you're not using slide transitions but instead applying the entrance and exit animations to the individual items that would allow them to appear. It's a bit more set up - but it does seem to work as expected.
Thank you Ashley and Wendy for looking in to this issue. My slides and layers are setup with animations already and they do behave as planned. I will keep an eye on this thread to see what your Q&A people come up with.
23 Replies
Hi Bill
hard to say without seeing the file.
Are you viewing in the intended end user environment? Is it happening regardless of the browser you use?
Happy to take a look if you want to upload the .story file.
I am viewing the file on the my local computer. This is happening in preview and when I publish to my computer. As far as I can tell, nothing changed from yesterday when it all worked fine. The file is a bit large to upload.
Start a new project and import 2 or 3 slides that have the problem. Upload that .story file.
Good idea. Here is one slide. Thanks.
Hi Bill
I unchecked 'hide objects on base layer' on the first and second slide layers and they play how I think you want them to
Who What When...layer plays, then Who layer displays
Hi Wendy,
I did the same and each layer I change will play but what is strange is that that setting has been in place all along to keep the base layer from showing through. Something else is at play here I think. thoughts?
I created a very small story with a layer and set the hide base layer. The layer in this trail changes as it should.
Hi Bill
your original story the slide is set to advance By User.
the trial story is set to advance automatically - not sure if that is the issue. Maybe have a look at that setting on the original
Wendy,
I looked at that and tried each setting. I even put in a new trigger to change the layer with no luck. I think the auto-advance setting advances the slide automatically, I am not sure if it affects the layer within a slide.
Wendy,
I think I found the issue; when I turned off transitions it all started to work. The base layer slide was fading out but the layer was not fading in. I probably set the transition wrong for the subsequent layers. Thanks for your help.
Bill.
Sorry I got caught on a phone call - well done for sorting it out. Those pesky transitions!
Just out of curiosity, is there a rule that does not allow a layer to transition? I changed the transition to the dissolve effect and it seems to stop midway through the transition. Thanks again for all your help.
You can have transitions on slides and/or layers. Personally I wouldn't try to have too many or too many different transitions.
Tell me what transitions you have now on which layers and I'll test it for you this end.
I was using the fade transition on all slides and layers for a clean effect. I tried a transition on the simple story I posted and the layer stopped transitioning. I thought that transitions were fighting with animations in my original story but the simple story had no animated objects on the slide and still failed.
Hi Bill,
I'm following along in this thread and was a bit unsure about your sample file you shared as I didn't see any transitions as a part of it? You can have transitions on slides and on layers, but the slide properties in terms of auto advancing will impact the slide and the layer as they're dealt with together. As far as transitions you can't have an exit transition on the layer as a whole, however, you can have all the objects do an exit transition including an image emulating the background. Just make sure all objects and background are not anchored to the end of timeline.
If you're seeing it stop midway through the transition I wonder if you're actually seeing it go to the next slide/layer based on the timeline and therefore no longer seeing the transition? If you'd like to share an updated copy of your file we'd be happy to take a look.
Hi Ashley
I've been having a play with Bill's file and I'm finding it hard to diagnose.
Layer 1 works to the assigned base layer cue point if you remove the layer transition.
Then I got it to work once with the layer transition if I removed the cue point and did when timeLine reaches 5 secs. Then I couldn't get it to work again.
interested to follow along with this one...
Hi Ashley
just linking Katie's thread to this she seems to be having a similar issue
https://community.articulate.com/discussions/articulate-storyline/showing-layers-when-timeline-reaches-specific-time
Hello Ashley,
The file I uploaded initially has the applied transitions. The small second file I uploaded does not have transitions applied. It was used to demonstrate layers would change when the "hide base layer" was checked off. I applied a transition to the small story while on my computer as part of my own experimenting but I did not upload it again with transitions applied to the layers. Your explanation stated that I cannot apply a transition to the layer, which I believe I may have done. I will have to try to apply the transition to the objects on my layer but it sounds painful. Thank you.
Quote from Ashley
If you're seeing it stop midway through the transition I wonder if you're actually seeing it go to the next slide/layer based on the timeline and therefore no longer seeing the transition? If you'd like to share an updated copy of your file we'd be happy to take a look.
I noticed, every few tries that I could just make out a faint image of the layer that should have been transitioning in. I was using the fade transition at the time so I changed it to the dissolve or checkerboard to see how it would behave. The base layer dissolved and then the transitioning looked like it stopped half way through the process with the "checkerboard" pieces frozen on the screen. I hope this explanation makes sense to you Ashley and Wendy.
Hi Bill
yes I saw that too...I changed the transition to vertical lines and same thing - it started and then stopped before all the lines had rendered in the screen
Hi Bill,
My apologies - I wrote transition, I meant exit animations. Too many terms. :)
I'm taking a look at your first file, it got lost in the back and forth.
Hi Bill,
Thanks for your patience - so I also tested on a new file and I'm seeing some other odd behavior in terms of applying transitions in that at times it doesn't show at all or other times it does appear but almost greyed out. I'm going to share this with our QA team. In the meantime, if you're not using slide transitions but instead applying the entrance and exit animations to the individual items that would allow them to appear. It's a bit more set up - but it does seem to work as expected.
Thank you Ashley and Wendy for looking in to this issue. My slides and layers are setup with animations already and they do behave as planned. I will keep an eye on this thread to see what your Q&A people come up with.
Respectfully, Bill J.
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