My photographic characters disappeared except for Atsumi

Dec 06, 2017

I have Storyline 2 and the standard package of photographic characters, yesterday all the character choices were available and today, only Atsumi's character is available.  All of my illustrated character choices are fine.  Any suggestions how I can get my other photographic choices back?

5 Replies
Ashley Terwilliger-Pollard

Hi Joyce,

Could the character package have been removed or uninstalled from your computer? If so, you'll need to download and install that again? You'll need the links from your product confirmation email and if you don't have that our team is happy to check you license and resend to you. Just reach out to them here! 

This discussion is closed. You can start a new discussion or contact Articulate Support.