I have Storyline 2 and the standard package of photographic characters, yesterday all the character choices were available and today, only Atsumi's character is available. All of my illustrated character choices are fine. Any suggestions how I can get my other photographic choices back?
Could the character package have been removed or uninstalled from your computer? If so, you'll need to download and install that again? You'll need the links from your product confirmation email and if you don't have that our team is happy to check you license and resend to you. Just reach out to them here!
I'm so upset as I am working on a deadline and my character pack suddenly disappeared with the exception of Atsumi. I am waiting to hear back from customer support, but this is really frustrating.
I don't see a recent case for you, but I know our team can help. Can you connect with them here or email Biz@articulate.com and share your current Storyline or Studio serial numbers? That'll help them track down your character pack and share information on how to install those again.
Thanks so much. I will send them an email along with the serial number. I really would appreciate getting the character back. They have always been there :(
5 Replies
Hi Joyce,
Could the character package have been removed or uninstalled from your computer? If so, you'll need to download and install that again? You'll need the links from your product confirmation email and if you don't have that our team is happy to check you license and resend to you. Just reach out to them here!
I'm so upset as I am working on a deadline and my character pack suddenly disappeared with the exception of Atsumi. I am waiting to hear back from customer support, but this is really frustrating.
Hi Celia,
I don't see a recent case for you, but I know our team can help. Can you connect with them here or email Biz@articulate.com and share your current Storyline or Studio serial numbers? That'll help them track down your character pack and share information on how to install those again.
Thanks so much. I will send them an email along with the serial number. I really would appreciate getting the character back. They have always been there :(
Looks like Brandy already sent you the serial number and link to download!
If you need anything else let us know!
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