My Preview functionality is not working

Jan 14, 2014

I am using the Storyline free trial, and when I went to preview a slide that I had added animation to, it says "preparing slide 1/1" and then just shows a blank screen.

This seems like it is a very basic functionality that is not working.

1 Reply
Ashley Terwilliger-Pollard

Hi Kelsey and welcome to Heroes!

It definitely sounds like odd behavior, and since you mentioned using the free trial, I assume you're also on update 4 of Storyline?

So, I'd suggest if you could check the following:

  • Work on your local drive (your C: drive).Working on a network drive or a USB drive can cause erratic behavior, includingfile corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory pathto your project files and your published output is less than 260 characters(for example C:\Articulate).

  • Avoid using special characters, accents orsymbols in your file names.

Can you try in a new .story file to preview it without the added animation? If that works as expected, you may want to try importing the current file into a new Storyline project to see if that resolves any issues with the file itself.  If it's still not previewing, can you tell me a bit more about the animation? Is it animation created within Storyline, a GIF animation or Flash that you've inserted, etc.?

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