My story is appearing differently once it is published

Hi Rachel

hard to say what's happening without seeing your source file.  There aren't any exit animations on the object or triggers that may be causing it or perhaps the text box is not set on the timeline to show always?

Which browser are you viewing in and are you able to share the .story file so we can take a look for you?

Definitely happy to share the source file. I am using Google Chrome.

The problem is also happening when I publish as a SCORM file and upload to our LMS, Canvas.

I have just tested in Articulate Review in Firefox and I can't recreate the issue..

Thank you so much for taking a look!

Hi Rachel

I published it to Scormcloud and tested there in both IE and Chrome as you had already tested in FF.  In IE it appears fine but I see the same behaviour as you when launched in Chrome - the blue rectangle behind the text is missing but the text remains.  

What I did notice when I selected the Text box and right click > format shape - the fill of the text box is set to slide background and not to a colour fill - not sure if this is the issue but you might want to try changing that to a solid fill of the blue colour.

Sorry I couldn't be more help.

Thanks for looking Wendy.

I originally had all headings as coloured text boxes but change to part of the slide background to see if it would fix the issue. It seems it is a Chrome issue and I'm not sure how to fix that... Are there any known issues or fixes with Storyline 360 files and Chrome?

Hi Rachel

Unfortunately for us all browsers have their own idiosyncrasies which makes it hard to diagnose when something happens.  Offhand I don't know but I would log a support ticket with Articulate and get the guys to check it out for you.  

I hate to back-track on your Rachel, but what browser are you having difficulty with in your original Review output that you shared? 

I took a look in Chrome, Firefox, and Safari and I'm seeing the blue background of the headings.

Hi Leslie

if you move forward in the course and then use the back button, the blue is not displaying but the white text does.  Here is a quick Peek of what happens in Chrome 62.0  - it wasn't happening in IE.

Hi Rachel.  I see this behavior happening in the HTML5 output in Chrome, but not in Safari or in the Flash output with Chrome.  In the Flash output, the slide background color is filling the text box in "What is Copyright?", but the HTML5 appears as though the image behind the text box is what is filling it.

I'll do a little digging and see what I can find out.  I would at least expect it to be consistent across browsers.  Thanks for bringing this behavior up!

Thanks Crystal, I'd love to know how to fix it!

Hi Rachel!

Can you take a look at my link here and let me know if you still experience an issue?

I noticed a difference in those master slides with the format:

I changed those boxes from 'slide background fill' to Solid Fill and cannot make the issue happen again, but would like you to take a look to confirm.

Hi Leslie,

That worked! I can't believe it!

I checked the text box fill when Wendy suggested it but didnt think to change the slide master!

Thanks so much for taking a look! We had just launched the course and only one person had completed it so worked out ok.

Thanks,

Rachel

Yay! Glad to hear it Rachel :)