My storyline 360 project keeps crashing when I try to preview the Entire Project.

Hi there, 

I'm new to storyline 360 so I can't figure out why I can't preview my entire project without it crashing. 

The preview works on individual scenes, but as soon as I try to preview the whole thing I keep getting the message below.

Any thoughts or ideas on why this is happening?

Thanks in Advance.


7 Replies
Leslie McKerchie

Hi Jacqueline,

Thanks for letting us know that you're running into a similar issue.

I took a look at both Nicole and Salwa's cases and the issues were specific to each project.

To narrow down your issue, you can preview smaller groups of slides, then single slides if needed, because the issue is typically a corrupt slide.

If you need our help, then with your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.